Surgery Scheduler- Multispecialty

Headquartered in Phoenix, Integrated Medical Services is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

Integrated Medical Services, Inc. is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Surgery Scheduler in our Multispecialty department in Avondale. The Surgery Scheduler is responsible for answering procedure calls, scheduling all procedures, and confirming appointments. This position may also be responsible for verifying insurance, demographic and request prior authorizations.

Responsibilities

• Discusses surgery date and location with patient if in the office- enters the schedule into the Allscripts PM and takes notes as needed
• If the patient is not in the office, calls the patient to discuss the date and location of the surgery after receiving the scheduling sheet from the provider
• Checks to see what hospital or surgical center the patient needs to go to according to their insurance plan
• Obtains all pre-op consent forms
• Orders lab work, EKG and other procedures if needed prior to the surgery
• Contacts hospital or surgery center via phone or fax to schedule the surgery
• Calls insurance plan for benefits for the surgery. Calls or faxes information to obtain authorization for the surgery
• Sends out a confirmation letter to the patient if the surgery is a couple of weeks out, otherwise calls the patient to confirm the surgery information, reminding them of NPO and medication specifications
• Ensures that the patient receives the pre/post surgery packet with all information necessary.
• Collects patient co-pays or deductible or percentage prior to surgery, or make arrangements for payments and make notes in the Athena system
• Prepares all paperwork necessary for the hospital and faxes the information to surgery, admitting, etc. per hospital instructions
• Complete all excuse notes, disability and FMLA forms for the patient
• Follows up on lab work, EKG, or other procedures to make sure they were received if ordered
• On a weekly basis, prints out surgery schedule for each Provider. Attaches all surgery sheets, labs, EKGs, etc. and puts on Providers desk
• Ensures that all surgeries are given to the Office Manager for charge posting.
• Answers phones and checks voicemails daily. Responds to patient messages within 24 hours
• Serve as patient services advocate
• Performs other duties as assigned.
  
  

Requirements

• Minimum 2-3 year work experience
• Maintains customer confidence and protects operations by keeping information confidential.
• Bilingual (Spanish/English) preferred
• GI experience preferred
• Excellent communication skills-both written and verbal
• Medical Experience and EOB knowledge preferred
• Demonstrated ability to interact effectively with peers and physicians
• Computer skills.
• EMR (Athena) experience a plus
  
  

Education

• High School Diploma or GED
  
  

Joining Integrated Medical Services is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

• IMS is a tobacco-free work environment
  
  

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.