Sr. Account Manager

We Value What Makes You, You

IMS is committed to building and maintaining a team that reflects the diverse consumer base and communities that we serve. We know that when our associates are empowered to bring their whole selves to work, they feel valued and appreciated, and bring better results for our clients. We strive to build a culture that rewards people for their unique perspectives and contributions, and where our people are connected - to the work we do, to each other, and to IMS.

Who Are You?

You think critically and solve problems. You can handle a variety of tasks and work on multiple projects at once.

Additionally, you embody the IMS principles of Passion, Collaboration, Integrity, Inventiveness, and Proactivity. You will be part of a team that strives to provide excellent service and thought leadership to our clients and want to bring your best to the organization and see your work brought to life.

What's the Opportunity?

IMS is seeking a Senior Account Manager to work in either our Skokie, IL, Kenosha, WI, or Toronto, ON facilities. The Senior Account Manager is responsible for the relationship of key clients as well as driving a variety of programs across multiple areas of the retail supply chain in Print / POS, Logistics (domestic and international), Branded Merchandise, Digital, Kitting / Distribution, Inventory Management and more. In collaboration with the Account Director, the SAM will ensure overall client and account satisfaction while seeking out opportunities for organic growth. The SAM will also work closely with multiple internal functional departments to deliver best in class service and solutions. This role requires a proactive, resourceful, and organized individual who thinks "bigger picture" but is also able to keep the most minor project details organized.

Key Responsibilities :

• Client Relationship Management : Function as the main IMS point of contact for your clients and deliver exceptional service every day.
• Account Strategy : Collaborate with clients to understand their business objectives and recommend solutions that will help achieve their goals.
• Project Management : Oversee all aspects of a project lifecycle.
• Team Collaboration : Manage and mentor at least one junior team member while also working with multiple IMS departments to meet and exceed client expectations.
• Reporting & Analysis : Provide regular updates on program statuses and use reporting tools to provide business insights to clients as well as the IMS Account Director.
• Problem Solving : Address and resolve client concerns in a timely and professional manner.

The Skills and Experience You Have :

The ideal candidate must possess and demonstrate a high level of organizational and communication skills. Strong candidates will be tech-savvy, quick learners, who take initiative and are proactive. They will be a team player yet work independently as required. They must be poised and possess a calm working style that operates well under pressure.

Qualifications :

What We Offer

In addition to playing an important role at IMS, you'll receive :

Who We Are

IMS represents leading brands at the point of purchase - in store, online, and behind the scenes - including digital and traditional signage, print and POP, branded merchandise, and more. Our marketplace is solution agnostic, so our clients achieve best execution at lowest price throughout North America. Our integrated platform (planning, procurement, freight, warehousing, kitting, fulfillment, field execution, analytics, and program management) empowers our clients to stay at the strategic level, knowing that we can help turn their marketing vision into a reality. Visit us at : www.IMSretail.com.

IMS is wholly owned by Omnicom Group (NYSE : OMC), an inter-connected global network of leading marketing communication companies offering a diverse, comprehensive range of marketing solutions spanning brand advertising, customer relationship management, media planning and buying services, public relations and numerous specialty communications services to drive bottom line results for its clients (www.omnicomgroup.com).

A note to candidates

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that's okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

IMS is an Equal Opportunity Employer

Salary Range for this job is $77k to $87k - The salary range provided in this job posting is an estimate based on market data and internal equity. Final compensation will be determined based on knowledge, skills, experience, location, and other relevant factors, such as certain certifications that may be desired for this role.

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Salary : $77,000 - $87,000