What are the responsibilities and job description for the IT Systems Administrator position at Integrated MSP?
Job Title: IT Systems Administrator
Location: Omaha, NE
Job Type: Full-Time, exempt
About Us
Integrated MSP Corporation is a leading Managed Services Provider (MSP) that delivers IT support, security, and cloud solutions to small and medium-sized businesses. We are dedicated to providing top-tier technology solutions that keep our clients’ businesses running efficiently and securely. We are looking for a skilled IT Systems Administrator to join our growing team and help manage multiple client environments.
Position Overview
As an IT Systems Administrator, you will be responsible for maintaining and supporting IT infrastructure for multiple clients. You will manage Microsoft 365, Windows Servers, networking, and security solutions, ensuring uptime, security, and performance. You will work closely with a team of IT professionals to deliver high-quality service and support.
Key Responsibilities
- Systems Administration: Manage, monitor, and maintain Windows Servers (2016/2019/2022), Active Directory, and Group Policy.
- Microsoft 365 & Cloud Services: Administer Microsoft 365 (Exchange, SharePoint, Teams, Intune, and Azure AD).
- Networking: Configure and troubleshoot firewalls (SonicWall, Watchguard, Fortinet, Cisco, etc.), VLANs, VPNs, and wireless networks (Unifi, Meraki, Aruba).
- Security & Compliance: Implement and maintain security best practices, including MFA, EDR, SIEM, and patch management.
- Virtualization & Storage: Manage VMware/Hyper-V environments and oversee backups using Veeam, Datto, or Acronis.
- Remote Monitoring & Management (RMM): Use tools for proactive IT support.
- Client Support & Troubleshooting: Respond to escalated helpdesk tickets and resolve technical issues efficiently.
- Documentation & PSA Tools: Maintain accurate documentation using IT Glue and track work in PSA software.
- Project Work: Assist with IT projects such as server migrations, cloud deployments, and security implementations.
Qualifications & Experience
- 2-5 years of experience in IT support, system administration, or a related field (MSP experience preferred).
- Strong knowledge of Windows Server, Active Directory, and Group Policy.
- Hands-on experience with Microsoft 365, EntraID, and Intune.
- Familiarity with firewalls, switches, VPNs, and networking protocols.
- Knowledge of backup solutions, virtualization, and IT security principles.
- Excellent problem-solving skills and ability to work independently or in a team.
- Strong written and verbal communication skills, with a focus on customer service.
Preferred Certifications (Not Required, but a Plus)
- Microsoft: MS-102 (Microsoft 365 Administrator), AZ-104 (Azure Administrator)
- Networking: CompTIA Network , CCNA
- Security: CompTIA Security , CISSP (for senior-level roles)
- Virtualization: VMware VCP, Hyper-V certifications
What We Offer
- Competitive salary based on experience
- Health, dental, and vision insurance with additional life, disability, and ancillary options as well
- Paid time off and holidays
- Ongoing training and professional development
- A collaborative and growth-oriented work environment
Integrated MSP is an Equal Opportunity employer