Site Supervisor

Partnering With Physicians To Provide Best In Class Patient Care

Founded in 2002, Integrated Oncology Network is committed to helping our physicians deliver the right care, at the right time and in the right setting. We strongly believe that preserving the independent practice of medicine where patients are cared for closer to home and surrounded by our dedicated clinicians yields better outcomes. By creating a care continuum between our clinicians, patients and their support networks we deliver an unparalleled approach to the patient’s care journey.

Purpose

The Manager is responsible for the oversight and supervision of the office. This position is responsible for ensuring that staff is efficient, professional, and providing exceptional patient service. Ensures daily functions are properly staffed to accommodate patient flow and that operations run smoothly throughout the day. Trains and develops employees to achieve the goals and objectives of the functional areas. The position is responsible to ensure policies and procedures for areas of responsibility are adhered to, monitors performance of staff, and resolves patient care and departmental issues. Duties and assignments may vary at the discretion of management.

Responsibilities/Essential Functions (other Duties As Assigned)

• Manage, implement, and maintain workflow processes of staff and patients in the clinic to improve patient experience. Works with Leadership on clinic workflow issues and staffing opportunities.
• Ensures that staff consistently interact with patients, clients, and staff in a manner that reflects favorably on the organization and promotes teamwork. Resolves patient care and departmental issues involving staff in areas of responsibility, utilizing tact and diplomacy.
• Maintains policies and procedures for areas of responsibility, ensuring compliance and consistent application. Assist practice in achieving set goals.
• Ensures compliance with professional practice standards and regulations applicable to the Practice.
• Maintain best practices to meet MIPS performance data.
• Monitors day-to-day staffing requirements for departments and adjusts staffing as needed. Addresses fluctuating workloads based upon patient flow and physician schedules. Assist with hiring process for potential candidates for assigned area.
• Fiscally responsible for site ensuring the department(s) run in a financially responsible manner, being cost effective, wise and efficient with use of staff payroll hours (including overtime and meal penalties), equipment and resources to support a healthy, stable operations. Coordinate with leadership to achieve goals and realize efficiencies.
  
  

Work/Travel Expectations

• Travel when required for leadership meetings and trainings.
• Host team meetings with various teams.
  
  

Experience, Qualifications/Education

• High School Diploma or GED required. .
• Minimum 5 years management experience, preferably in a large healthcare environment.
• Familiar with MIPS/OCF reporting desired
• Current CPR certification required
• Knowledge of computer/telephony support, preferably in a health care environment
• Strong customer service background, preferably in health care environment
• Excellent verbal communication skills
• Competence with computer processing functions and other standard office equipment
• Ability to manage and prioritize multiple tasks
• Ability to calmly and professionally resolve customer issues with diplomacy and tact
• Ability to work independently with minimal supervision
• Strong organizational skills