Clinic Relationship Coordinator

Job Description

Job Description

The Clinic Relationship Coordinator is responsible for ensuring clear, consistent, and timely communication between our clinics and external referral sources, including physicians, attorneys, and insurance companies. This role acts as the main point of contact for referral sources, facilitating the intake process and improving the overall experience of referring partners. By streamlining communication and managing referral data, this role supports the organization’s growth goals and helps maintain high levels of partner satisfaction.

This is an onsite position with potential for traveling to attend business development marketing events to connect with referral sources.

What you will do :

• Ensure new patients are scheduled for their initial appointments within 10 days of referral. Work with Central Scheduling supervisors to expedite scheduling when necessary.
• Work closely with the intake and clinical teams to identify and prioritize urgent referrals to ensure timely scheduling and treatment. Act as a liaison between referral sources and internal teams to facilitate expedited processing of time-sensitive cases, ensuring that critical patient needs are met without delays.
• Actively gather feedback from referral sources regarding patient outcomes, treatment effectiveness, and overall satisfaction. Use this information to identify areas for improvement in the referral and care process. Collaborate with internal teams to address any concerns or issues raised by referral sources, ensuring continuous improvement in service quality and strengthening referral relationships.
• Notify referral sources once appointments are confirmed, providing details and reassurance of scheduling accuracy.
• Inform referral sources promptly of any rescheduled appointments to maintain transparency and trust.
• Alert appropriate stakeholders of any delays or escalating issues in the intake and scheduling process to ensure timely patient appointments.
• Provide regular, proactive updates to referral sources regarding the status of their referrals and address any issues as they arise.
• After patient visits, notify referral sources with a follow-up report, including the date of the visit and any relevant outcomes.
• Ensure timely communication to keep referring partners informed of patient progress and care plans.
• Track and monitor referral patterns and trends. Alert internal stakeholders (e.g., office managers, RVPs) to any significant fluctuations in referral volume that may require follow-up or adjustments.
• Proactively identify and escalate any trends that may indicate issues with certain referral sources or service performance.
• Periodically check in with key referral sources (e.g., law offices) to ensure satisfaction with the service provided.
• Offer assistance and resolve any concerns raised by referral partners, strengthening the relationship and ensuring their needs are met.
• Actively participate in business development events and meetings to help build and maintain referral relationships.
• Collaborate with the business development team during planning sessions to ensure alignment and identify new opportunities for referral growth.
• Provide regular weekly and monthly recap reports to office managers and RVPs, summarizing referral activities, trends, and any flagged issues.
• Submit detailed outcome reports to RVPs, highlighting referral performance, issues addressed, and any corrective actions taken.
• Track key performance metrics related to referral conversion, patient flow, and response times to ensure continuous process improvement.

Qualifications :

Compensation Range :

25.00 to $32.00 Hourly

All compensation ranges are posted based on internal equity, job requirements, experience, and geographical locations.

Why You'll Love Working Here :

Boomerang Healthcare (BHC) is a multidisciplinary and comprehensive team of experienced, committed healthcare providers that treat pain. Our team of doctors approaches each patient with one goal in mind : to help patients return to normal daily activities. We work with our patients to identify the cause of their pain and create a personalized treatment plan, recognizing that no two patients are alike, and neither is their pain. Our providers create a comprehensive care plan, then monitor, manage and coordinate patient access to health services at BHC.

Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us.

Salary : $25 - $32