What are the responsibilities and job description for the Front Desk Medical Assistant position at Integrated Pain Management Medical Group, Inc.?
The Front Desk Medical Assistant serves as the focal point for the appointment system, registration, and ensures patients can access the services of Boomerang Healthcare. Responsible screening incoming appointment calls and will determine how to best respond to caller's needs.
What you will do
- Answers clinic phones and directs calls appropriately, monitors the queue to ensure calls are answered timely and appropriately.
- Schedules / reschedules appointments for patients according to patient's preference and written protocols.
- Answers questions and registers new patients as appropriate.
- May assist with patient reception and client intake.
- Performs computer data entry in registration, scheduling and other programs as assigned.
- Performs other duties as assigned by the Clinic Supervisor.
Qualifications
- High school diploma or equivalent.
- Bi-lingual - Spanish/English required
- Excellent customer service skills.
- Knowledge of basic medical terminology and experience working in a medical office scheduling and answering calls.
- Strong organizational, administrative, multi-tasking, prioritization, and problem-solving skills.
- Ability to work effectively under pressure in a positive friendly manner and to be flexible and adaptive to change.
- Ability to effectively present information to others, including other employees, community partners and vendors.
- Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
- Work in a team-oriented environment with a number of professionals with different work styles and support needs.
- Excellent interpersonal, verbal, and written skills.
Why You'll Love Working Here
- Amazing work/life balance
- Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO)
- 401(K) Plan with Employer Matching
- License & Tuition Reimbursements
- Paid Time Off
- Holiday Pay & Floating Holiday
- Employee Perks and Discount Programs
- Supportive environment to help you grow and succeed
Boomerang Healthcare (BHC) is a multidisciplinary and comprehensive team of experienced, committed healthcare providers that treat pain. Our team of doctors approaches each patient with one goal in mind: to help patients return to normal daily activities. We work with our patients to identify the cause of their pain and create a personalized treatment plan, recognizing that no two patients are alike, and neither is their pain. Our providers create a comprehensive care plan, then monitor, manage and coordinate patient access to health services at BHC.
Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us.
Salary : $20 - $22
