Field Service Coordinator

IPS is seeking dedicated Office and Administrative staff to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS.

Responsibilities and Expectations:

Integrated Power Services (IPS) is looking for a dedicated Field Service Administrative Coordinator. The Field Service Administrative Coordinator will have the responsibility for the administrative support of the field service effort across the region. This position will also support the field service lead technician and/or regional manager in customer planning and follow-up. 

• Receive incoming field service request calls, tracking details such as travel, pricing, materials needed, and required workforce
• Ensure the customer, industry, and IPS training requirements are maintained for all team members 
• Ability to schedule field service projects by evaluating the calendars of the necessary field service technicians, and communicate with all those involved
• Perform VOC review with customers to continuously improve customer experience and drive value for IPS
• Create quotes for Field Service Manager/lead technician, AGM review
• Ensure pricing and work order are correct before sending tothe  Sales department for review
• Ability to ask technical questions regarding the nature of the field service request while always being professional and polite when communicating with customers
• Schedule and coordinate safety training
• Ensure daily, weekly, monthly, and annual inspections and audits are completed
• Reinforce the safety policies, guidelines, and procedures
• Ensure the field service reports are completed and delivered to customers in a timely manner
• Maintain relevant logs and documentation
• Work with the customer and the seller to receive a PO for jobs
• Process job cost detail report when job is completed, labor, materials, verify all reports, required data is documented and saved on the server
• Work with the financial coordinator for invoicing

Qualifications and Competencies:

• Technical background with electrical and/or mechanical products preferred
• 3 or more years of customer service experience in an industrial environment or equivalent education preferred
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers
• Critical attention to detail
• Excellent communication skills, both oral and written
• Ability to understand, perform, and retain various job-related training.
• Flexible with hours, overtime, and some weekend work
• Proficient in the MS Office suite 

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

   Who We Are:   

IPS opened its doors in 2007 to become the industry's leading service provider, offering single-source electro-mechanical and power management solutions to enhance the reliability of critical infrastructure. Today, IPS has the industry's largest network of remanufacturing locations, distribution centers, and field service offices across North America and the United Kingdom, serving over 30,000 customer locations across a wide range of end uses, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil and gas, metals, mining, paper, aggregates, cement, hospitals, universities, commercial buildings, and data centers.

IPS offers excellent career growth opportunities and is expanding its talented workforce to meet rising demand. By joining IPS, you'll learn from industry experts and discover your potential while being part of a team committed to our shared values: Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:  

• Paid Time Off
• 401k Employer Match
• On-the-job Training
• Tuition Reimbursement Program 
• Medical, Dental, and Vision plans
• Safety shoes & glasses reimbursement
• And more!

 IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.  

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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