Dynamics 365 Lead - Sales & Customer Service

Position: Dynamics 365 Lead - Sales & Customer Service

Location: Richmond, VA (Hybrid: 3 days per week required)

Duration: 12-to-18-month contract

Both Web Cam and In-Person Interview

5 years of BA Experience in IT projects. IT software/application project experience required

The client is seeking a Dynamics 365 Tech Lead. The ideal candidate will be skilled and experienced in Microsoft’s Power Platform, including Dynamics 365, PowerApps, Power Automate, Power Pages, and Dataverse

Responsibilities:

• Expertise in Dynamics 365 Customer Engagement – Dynamics 365 Sales and Customer Service modules.
• Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
• Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
• Design, and develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse), and C#.
• Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
• Strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform.
• Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform’s use at VDOT.
• Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
• Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
• Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
• Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
• Contribute to improving our processes and policies within the Business Enablement Services program.
• Preferred Experience with DevOps in Power Platform (Power Pipelines/ALM Accelerator)
• Other duties as assigned.
  
  

Professional Experience:

• Strong organizational and interpersonal skills.
• Logical, clear and concise written and verbal communication skills.
• Ability to work seamlessly within a team as well as manage individual tasks.
• Ability to react quickly to a fast-paced, rapidly changing environment.
• Rely on experience and judgment to plan and accomplish goals.
• Independently perform a variety of complicated tasks.
• Work with a team of Developers and System Engineers.
• Communicate clearly and effectively, both in speaking and in writing.
• Review & refine existing processes to better align with agency/group priorities.
• Review the existing procedures and propose, execute, and/or direct necessary changes.
• Participate in on-call duties as necessary.
• Be able to work-from-home and still provide expected level of support.
  
  

Be available to support after-hours work as needed.