Demo

Field Service Engineer II

Integrated Resources, Inc ( IRI )
Pearl River, NY Full Time
POSTED ON 3/10/2025
AVAILABLE BEFORE 6/10/2025

Job Title : Field Service Engineer II

Location : Pearl River, NY

Duration : 3 months (possible extension)

Work Schedule : 8am to 4pm (Mon-Fri)

Environmental Conditions :

  • Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Fluctuating Temps hot / cold, Laboratory Setting, Loud Noises (Equipment / Machinery), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Various outside weather conditions

Job Description :

  • You'll be part of a hard-working, dedicated team that shares your passion for exploration and discovery.
  • Our company invests heavily in R&D, providing our employees with the chances to create meaningful contributions to the world.
  • Summary :

  • We offers coordinated solutions, instrument, and enterprise services to our customers.
  • As a Field Service Engineer, you will be responsible for leading all aspects of field service support and customer relationship management.
  • The successful candidate will provide comprehensive services on Chromatography and Mass Spectrometry systems, including installation, repairs, client in customer laboratories, and eager to drive growth.
  • Responsibilities :

  • Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography and Mass Spectrometry systems (FPLC, HPLC, UPLC, etc.).
  • Must be client-focused, working in conjunction with other ULS teams and Sales.
  • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
  • Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and Product of problem.
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Analyzes Chemistry and instrument reports in the process of diagnosing technical or application problems.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
  • Other duties may be assigned.
  • Education :

    Bachelor's Degree or equivalent experience in Chemistry, Sciences or related field preferred

    Experience.

  • 5 years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation or 3 years relevant industry experience.
  • Hands-on experience with Chromatography and Mass Spectrometry systems preferred.
  • Knowledge, Skills, Abilities.

  • Effective communication skills and establishing good customer rapport are essential
  • Ability to prioritize service requests and produce clear and concise documentation
  • Must be available to travel overnight up to 10% within the territory or other areas as required.
  • Ability to safely lift 50 lbs with assistance on occasion.
  • Ability to safely lift and carry 25-30 lbs continuously throughout the day.
  • Ability to bend, squat, stretch, and reach daily in a service function.
  • Ability to travel overnight at a minimum of 10%, after the initial training period
  • Maintain a valid driver’s license and safe driving record.
  • Regular and Reliable Attendance
  • Required Skills :

  • About 5 years of hands on experience (preferred), 3 years minimum, must meets qualifications
  • Experience working with HPLC systems
  • Personable and customer service focused
  • Well organized
  • Self motivated
  • Any experience working on scientific equipment?
  • Preferred Skills :

  • Hands-on experience with Chromatography and Mass Spectrometry systems preferred
  • Degree / Certifications : Bachelor's Degree or equivalent experience in Chemistry, Sciences or equivalent work experience
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