What are the responsibilities and job description for the Help Desk Support Specialist (Linux) position at Integrated Resources, Inc ( IRI )?
Job Title- Help Desk Support Specialist
Location- Atlanta, GA
Duration- 6 Months (Possibility of Extension)
Job Description
2-5 years years of job-related experience
Required
Location- Atlanta, GA
Duration- 6 Months (Possibility of Extension)
Job Description
- Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments. The affiliate will interact on a consistent basis with users within the assigned unit which can include management, faculty and staff personnel. Install, maintain and upgrade workstation and peripheral hardware and software. Respond to and resolve workstation, application and server related problems. Update desktop software/applications; maintain documentation on installed applications. Provide users with assistance in working on specific applications. Maintain/troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts. Perform other duties as assigned.
- The candidate will directly support classified systems in closed areas; as a result, will require a minimum of a Final Product clearance on the first day in order to perform this work.
- Experience with Linux, Help desk, account management (including but not limited to account creation, password resets, setting permissions), supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation (SCAP checklists and other artifacts), STIGs, data transfers, system deployments (including hardware, operating system, and software installation, maintenance, and upgrades), supporting office equipment such as printers and scanners, and documenting installed applications.
2-5 years years of job-related experience
Required
- Experience with Linux, Help desk, account management (including but not limited to account creation, password resets, setting permissions). Required 2 Years
- Supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation. Required 2 Years
- Supporting office equipment such as printers and scanners and documenting installed applications. Required 2 Years
