What are the responsibilities and job description for the Pre-Access - Central Scheduler I position at Integrated Resources, Inc ( IRI )?
Duties:
Job Summary:
Required Skills & Experience:
Required Education:
Job Summary:
- Utilize multiple systems to perform all scheduling functions as needed.
- Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
- Providing patients with preparation and location information.
- Correctly collecting and inputting patient data into the system.
- Validating patient insurance and explaining benefits as needed.
- Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
- Acting as a mentor for new hires as needed.
- Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
- Performs other duties as assigned.
Required Skills & Experience:
- Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.
- Customer Service Etiquette.
- Basic Medical Insurance Knowledge.
- Intermediate Computer Operating Knowledge.
- Multi-Channel Phone Experience.
- 30 WPM Typing Speed.
- Active Listening.
- Reading Comprehension.
- Critical Thinking.
- Active Learning.
- Complex Problem Solving.
- N/A
Required Education:
- High School Diploma or equivalent.
- Four (4) years of revenue cycle experience.
