Reimbursement Processor II

Position Title

Reimbursement Processor II

Specific Position Requirements

NOTES:

• Due to the anticipated high volume of candidates, each Supplier will have 3 submittal spots. The requisition will be halted once a sufficient number of candidates has been received.
• These positions will be required to work a hybrid scheduled – the team works from the office every Tuesday, Wednesday and Thursday.
• Candidates who are not local will only be considered if they are willing to relocate at their own expense by the start of their assignment. No exceptions.
  
  

Duties:

• Processes daily reimbursement transactions received from channel partners;
• Processes product tracking records, warranty and PIP claims.
• Provides equitable and timely reimbursement to channel partners, and Product Company assets.
• Demonstrates knowledge based on experience to make higher level decisions on more complex machines and / or issues.
• Processes channel partner and inter-company financial (debit and credit) transactions in a timely and accurate manner
• Assists company personnel and / or channel partners in using warranty systems and answers warranty or Product Improvement Program (PIP) related inquiries.
• Processes reimbursement administration requests received from channel partners, field representatives, marketing units and factories.
  
  

Education/Experience:

• Preferred: at least a 2 year Associates Degree (but not required)
• A background in any of these roles will be helpful to this position: Claims Processing, and Call Center
  
  

Soft Skills:

• Working independently/ self-motivated
• The ability to think on your feet and make tough decisions
• Attention to detail
• Ability to collaborate in a team environment
• Good communication skills are a MUST
  
  

Under moderate supervision, completes the processing of more complex reimbursement transactions and maintains records for all products to support the Company's product and customer support commitments to our dealer organization and clients equipment owners. Processes/approves complex warranty and Product Improvement Programs (PIP) claims in more than one system in accordance with the Company's reimbursement administration policies and procedures for an entire product line. May require multi-lingual capability to process claims. May require processing all of these: product tracking records, warranty and PIP claims. Can provide support and assistance on more complex claim issues to branches, factories and dealers. May also provide orientation and training on warranty, PIP and delivery record processes to processing personnel as well as develop and conduct related dealer training.

Duties:

Processes daily reimbursement transactions received from channel partners in accordance with the Company's reimbursement administration policies and procedures; either for multiple factories and/or product lines in a language other than English, or covering all functional support areas of delivery records, warranty claims, and / or Product Improvement Program (PIP) claims and administration. Provides equitable and timely reimbursement to channel partners, and Product Company assets. Demonstrates knowledge based on experience to make higher level decisions on more complex machines and / or issues. Processes channel partner and inter-company financial (debit and credit) transactions in a timely and accurate manner, related to department policies and procedures. Assists company personnel and / or channel partners in using warranty systems and answers warranty or Product Improvement Program (PIP) related inquiries. Processes reimbursement administration requests received from channel partners, field representatives, marketing units and factories. May update web sites to insure accuracy of information in company databases, to enable reimbursement functional requirements.Provides higher level support, which may include multi-lingual, software, and/or complex claim support, to assist channel partners, field representatives, marketing units and factories with inquiries related to reimbursement transactions and administration, using written, electronic and phone communications. Demonstrates higher level of knowledge to assist dealer and company personnel to enable performance and completion of transaction processing and achievement of Reimbursement Department objectives.