What are the responsibilities and job description for the Sales Operations Analyst position at Integrated Resources, Inc ( IRI )?
Job Description: Sales Operations Analyst II
Will be responsible for working as intermediary with our Accounts Receivable team to liaison managing collections for the Urology portfolio of our health system customers with the primary goal of maximizing cash flow while minimizing bad debt. It is important to create meaningful partnerships with our key customers by supporting their customer to cash inquiries and requests. The analyst must define root cause for payment issues, overcome internal and external obstacles/barriers that may be compromising collections and escalate as appropriate. Collaboration is key in this position as the analyst must develop relationships with internal cross-functional teams to provide services and solutions that create value for our customers.
Key Responsibilities
In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
Minimum Qualifications
Will be responsible for working as intermediary with our Accounts Receivable team to liaison managing collections for the Urology portfolio of our health system customers with the primary goal of maximizing cash flow while minimizing bad debt. It is important to create meaningful partnerships with our key customers by supporting their customer to cash inquiries and requests. The analyst must define root cause for payment issues, overcome internal and external obstacles/barriers that may be compromising collections and escalate as appropriate. Collaboration is key in this position as the analyst must develop relationships with internal cross-functional teams to provide services and solutions that create value for our customers.
Key Responsibilities
- Establish lines of communication with the selling organizations and develop reporting to improve visibility to collection issues
- Establish deep understanding of internal order to cash and contracting processes.
- Partner with internal stake holders to identify root cause of account and system payment delays and identify solutions and opportunities for process change.
- Ensure all outstanding items within the assigned portfolio have been addressed, overcome objections using skillful persuasion and handling situations with tact by accomplishing collection goals without creating friction.
- Analyze collection trends to identify selling or contracting process improvement opportunities.
- Collaborate with internal teams in customer service, contracts, sales and divisional leads to escalate issues and advise on the account group’s payment status.
- Adhere to all financial policies/controls and promote a high degree of corporate responsibility.
In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
Minimum Qualifications
- Bachelor's degree in finance, Marketing, Economics or related discipline.
- 5-years of sales, sales support, Finance and/or related analytical work experience
- Proficient with Microsoft Excel, advanced skills with Access, PowerPoint and Word
- Experience working with complex organizations with numerous transactions.
- SAP & Tableau experience
- Strong written and verbal communications skills and the candidate must consistently strive to negotiate successful outcomes.
- Possess strong financial acumen, analysis, and critical thinking in decision making and recognize the financial impact of those decisions.
- Drive and seek opportunities for continuous improvement.
- Demonstrate a high standard of integrity with internal and external customers.
