What are the responsibilities and job description for the Scheduling Assistant (Customer Support) position at Integrated Resources, Inc ( IRI )?
Job Title: Scheduling Assistant (Customer Support)
Location: Hazleton, PA
Duration: 12 Months (Possibility of Extension)
Job Description:
Location: Hazleton, PA
Duration: 12 Months (Possibility of Extension)
Job Description:
- Serve as central point of contact for all incoming customer calls/emails
- Address customer questions/concerns as much as possible
- Delegate to appropriate individual/group if unable to address
- Log customer calls and report out weekly
- Assist schedulers with proactive customer contacts throughout job scheduling process
- Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)
- Schedule customer appointments, issue reminders/confirmations
- Maintain log of all communications to report out weekly
- Provide other scheduler assistance as needed
- Create IVR appointments
- Assist in WO close out
- Schedule temp disconnects
- Investigate property damage claims and schedule work if Client liability is determined
