Customer Care Representative I

Job Description : Summary

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine

complexity, while utilizing multiple customer communication channels, which may include voice, mail,

email, chat, AI related inquiries, etc.

Duties and Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer

excellence activities.

procedures.

customer information.

when delivering sensitive health information.

telephone, fax, email chat regarding reporting of patient results, inquiries of tests and

services, concerns of service failures and other duties needed to provide superior service.

Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)

Required Work Experience :

Preferred Work Experience :

productivity / accuracy / quality standards.

Physical and Mental Requirements :

Skills :

improvement, innovation, and leveraging digital

dditional Job Details : Handle incoming client inquiries, evaluation of protocol and take appropriate course of action.

dhere to all SOP protocols as defined and applicable.

Interface with clients as necessary in a professional and courteous manner; while resolving issues in a timely manner.

Preparing, sending and retrieving collector certification statements.

Maintain confidentiality of reports, correspondence, etc.

Leverage cross-functional relationship to provide feedback to other testing departments on process improvements, efficiencies and policy adherence.

ctively participate in department meetings by providing constructive feedback.

Retrieving, faxing, organizing and storing documentation, as needed.

Work with department supervisor to achieve production objectives.

ble to lift up to 50 lbs