Reentry Housing Program Manager

We are seeking a Reentry Housing Program Manager!
Ohio Region

Hybrid Position

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services – working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

The Reentry Housing Program Manager serves as the primary resource for expertise for reentry housing services, providing guidance, support, and oversight to ensure high-quality service delivery. This role is responsible for supporting counties in program planning, development, implementation and evaluation, as well as compliance. The Program Manager is the subject matter expert and promotes collaboration and innovation, ensures effective communication and process alignment, and ensures compliance with program requirements.

The pay range for this position is $71,000.00 - $88,000.00 annually based on experience.

Essential Functions:

• Maintains expert knowledge related to reentry housing and similar programs, industry trends, program compliance, ADAMHS, Corporation for Supportive Housing (CSH), including Community Transition Plan (CTP), Permanent Supportive Housing (PSH), or Rapid Re-Housing (RRH) requirements, best practices, relevant reporting, as well as new and developing program requirements.

• Integrates the principles and values of continuous quality improvement (CQI) throughout.

• Works with Regional Directors and County Managers to establish individual, team, and departmental goals with performance metrics in alignment with the organization’s strategic plan supporting mission and values.

• Supports county supervisors in the review and selection of new team members as well as evaluation of employee performance.

• Provides technical guidance, support, and direction to supervisors and team members.

• Participates in the referral process, for each funder.

• Review program files for eligibility, compliance, and approval.

• Maintains accurate records and documentation demonstrating compliance with monitoring standards.

• Approve payments, review monthly expenses for accuracy.

• Monitors programmatic data quality in relevant systems.

• Conducts quality control reviews and program assessments to promote compliance and identify opportunities for improvement.

• Monitors performance measures outlined by the funders, to ensure the delivery of high-quality services.

• Responsible for mandatory reports according to reporting schedules.

• Participates in monthly CSH training and case conferencing activities.

• Participates in program monitoring and audits.

• Carries out utilization review and quality assurance activities as directed.

• Maintains necessary documentation, participates in program evaluation, attends team and program planning meetings, and cross-systems training, and acquires knowledge of community resources.

• Collects, analyzes, and composes reports for internal and external stakeholders.

• Builds and maintains external and internal relationships to drive program growth and positive client experiences

• Presents at various community, state, and national conferences/initiatives on behalf of ISBH as needed.

• Participates in marketing visits to assist with the evaluation of potential member workflows and structure.

• Positively represents the organization to potential customers, external stakeholders, and collaborating entities by integrating exemplary customer service in all aspects of work processes and outcomes.

• Other duties as assigned.

Education Requirements:

• High School Diploma or GED required. Bachelor’s degree preferred.

Experience Requirements:

• Three years of experience working with supportive housing programs funded by local ADAMHS boards or the CSH, including CTP, PSH or RRH programs.
• Experience assisting individuals reentering the community from incarceration is preferred.
• Three years of experience with data management systems is required; Yardi or CIVIC experience is preferred.
• NSPIRE certification required; must be obtained within 6 months.
• Broad knowledge of community service systems.
• Commitment to a diverse, inclusive, and respectful workplace is required.
• Able to effectively communicate through verbal/written expression.
• Excellent organizational skills with the ability to manage deadlines within a fast-paced, high-volume environment.
• Must be able to operate in an Internet-based, automated office environment.

Desired Competencies:

• Functional / Technical Skills

• Collaborates

• Communicates Effectively

• Informing

• Understanding and Directing Others

• Detail Oriented

• Organized

• Plans and Assigns

• Learning on the Fly

• Priority Setting

• Resourcefulness

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package!

Benefits include:

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you, and your family, with a range of issues, including:
  • Managing stress, anxiety and depression
  • Improving relationships at home or work
  • Getting guidance on legal and financial concerns
  • Coping with occupational stress and burnout support
  • Addressing substance use issues

To learn more about our organization: https://ISBH.org/

OUR VISION
Healthy people. Strong communities.

OUR MISSION
Delivering exceptional care through connection.

OUR VALUES
Dignity - We meet people where they are on their journey with respect and hope.

Collaboration - We listen to understand and ask how we can best support the people and communities we serve.

Wellbeing - We are inclusive; we celebrate one another's strengths, and we support one another in being well.

Excellence - We demand high-quality care for those we serve and are a leader in how we care for one another as a team.

Innovation - We deeply value diversity of thought and experience, knowing it is what inspires us to stretch past where we are and reach toward what we know is possible.

We’re an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Salary : $71,000 - $88,000