Program Supervisor - Case Management

Do you have a passion for improving the health of individuals receiving behavioral health services? Would you like to be a valuable member of a diversity driven, mission-minded team that impacts our community? If so, we have an exciting opportunity for you to work as Program Supervisor of Case Management!

What You Will Be Doing
Working as a Supervisor for our Case Management programs, you will provide supervision for our Developmentally Disabled Children’s Case Management team.  You will assure that consumer requests for services are responded to in a timely manner and that consumer wants, needs, and desires are assessed thoroughly.  Perform crisis/triage functions by determining the appropriate level of service when a consumer or a consumer’s family requests services. This involves facilitation and coordination with on-site clinical staff, support staff and stakeholders.  Ensure quality assurance and utilization management functions are completed including reviewing and ensuring that paperwork documentation is completed in a timely, quality manner and meets Medicaid, CARF, and program standards. Inspire departmental employees to implement initiatives consistent with organization mission, vision, and value.  This position will be knowledgeable about and actively support 1) culturally competent, recovery-based practices, 2) person centered planning as a shared decision-making process with the individual, who defines his or her own life goals and is assisted in developing a unique path toward those goals and 3) a trauma informed culture to aid consumers in their recovery process.

What We Require

· Master’s degree in Social Work, Psychology, or Counseling dependent upon placement.

· Minimum of five years’ experience working with identified target population in a variety of clinical settings, with extensive knowledge of mental illness, developmental disabilities and/or co-occurring disorders and the ability to work in a fast-paced environment.

· Lived experiences with behavioral health issues are desired.

· Preferred two years of experience in supervising clinical staff and providing general administrative oversight in a clinical setting.

· Experience working with evidence-based practices for co-occurring severe emotional disturbances or mental illness and substance abuse disorders is required or willingness to receive extensive training for same.

· Knowledge of Federal, State, and local statues and regulations governing services for consumer populations.

· Advanced computer skills, including word processing, spreadsheets, database management and e-mail.

· Excellent communications, interpersonal and human relation skills.

· Required licenses: Valid Michigan Motor Vehicle Operator’s license, Licensed Master of Social Work (LMSW), Licensed Psychologist (LP), Limited License Psychologist (LLP) or Licensed Professional Counselor (LPC) dependent upon placement.

Who We Are
Integrated Services of Kalamazoo (ISK) has been delivering quality services and programs to improve the lives of those we serve for over 30 years. ISK works with youth, families, and adults with mental illness, severe emotional disturbance, intellectual and developmental disabilities, and substance use disorders to help them succeed. We provide welcoming and diverse community partnerships which collaborate and share resources to support individuals and families to be successful and achieve their goals in a trauma-informed environment.

Why Work For ISK
Because we make a difference in the lives of the individuals, we serve in the Kalamazoo community every day. You will have the opportunity to work with amazing co-workers in an environment that values diversity, inclusion, work/life balance and encourages ongoing education for professional development. 

We offer a competitive compensation and benefits package, with some of the best retirement plans in Southwest Michigan. You will also enjoy 12 paid holidays, 23 days of PTO and the opportunity to earn additional PTO hours for participating in our wellness program!

Come Join Us!

Individuals of diverse racial, ethnic, and cultural backgrounds along with bilingual candidates are encouraged to apply. ISK is an equal opportunity employer that encourages diversity and inclusion among its workforce.   ISK fomenta la diversidad y la inclusión.

We look forward to meeting you! 

Physical Requirements/Working Conditions:
Physical Efforts – Job demands include prolonged sitting and standing as appropriate.  May occasionally require light lifting up to 25 pounds, stooping, kneeling, crouching, or bending as appropriate.  Requires coordination of hands and/or eye/hand/foot.                  

Working Conditions – Office environment with noise from computers, copy machine, and telephones.  Use of computer screen for periods in excess of 30 minutes at a time.  Possible eyestrain from extended periods of viewing computer screen.  May be exposed to bloodborne pathogens, infectious diseases, and parasites.  Travel throughout the Kalamazoo area is required.

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