Customer Service - Team Leader

Our New Jersey area client is looking to add to their Customer Service Team. We are looking for several experienced candidates to work as Team Leaders and Customer Service Reps. Our Team Leaders are responsible for the daily operation of the office, as well as for providing administrative support to management. The Customer Service Representatives ae responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as a team player within the department.  The Team Leaders will receive all communications into the department including e-mail, phone calls, live chat and fax. . The Team Lead position will pay $20 and the CSR position will pay $17 per hour. 

***This position does offer a fully remote option - schedules will be discussed during the interview. 

Apply today for immediate consideration.

Essential Functions:

• Create and maintain all wagering accounts.
• Identify financial, fraud or risk that an account may present
• Generate reports as needed
• Process a variety of financial transactions
• Maintain digital and physical files.
• Handle customer inquiries including customer disputes and cancelling of wagers
• Assist customers on live chat and email
• Report hardware and software issues to the service desk
• Provide support to our partners, customers and vendors
• Other duties as requested

Qualifications:

• High school Degree or Technical Certification
• Minimum three (3) years of experience in a customer service contact center or a customer service position
• Superior organizational skills
• A self-motivated, resourceful, detail-oriented, and energetic personality
• Excellent communication and interpersonal skills, and the ability to prioritize and multi-task
• Strong computer proficiency including word and excel
• Must be available to work on site occasionally during the live racing at Saratoga.
• Must be available to work a rotating schedule including weekends and holidays. Shifts can rotate from 9 AM to 12AM

Integrated Staffing values a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Integrated Staffing will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Integrated Staffing: Staffing solutions that exceed expectations and build relationships.