What are the responsibilities and job description for the Network Technician - Level 3 position at Integrated Staffing?

Job Description

We are looking for a Level 3 Network Technician to join our client's Managed Service Provider (MSP) team. This role is key in delivering outstanding support to their clients by managing first-line phone and email assistance and by functioning as a client liaison. This role is responsible for deploying new technology and supporting business development through the acquisition and onboarding of new clients . The ideal candidate will have a top-notch technical skill set as well as the ability to work with people in a courteous and professional manner. You will interact with a variety of personalities daily, via email, phone calls and tickets requiring you to put your best foot forward to understand the client’s request. The Network Technician will multi-task, prioritize, actively resolve tickets, enlist assistance from others in the team when needed and communicate effectively with clients and team members.

First-Line Support : Act as the first point of contact for technical assistance via phone, email, or ticketing system.
Client Relationship Building : Develop a strong rapport with clients by demonstrating complete dedication to resolving their issues and explaining technical concepts in a clear, user-friendly manner throughout the troubleshooting process.
Technical Troubleshooting : Diagnose and resolve issues related to software configuration, hardware, and network connectivity.
User Account Management : Handle tasks such as password resets, account unlocks, and access provisioning.
Software Support : Assist with software installation, upgrades, and basic inquiries regarding productivity tools.
Hardware Support : Provide basic hardware troubleshooting for desktops, laptops, printers, and peripherals.
Documentation : Maintain detailed records of common issues and troubleshooting steps in the knowledge base.
Remote Desktop Support : Offer remote assistance using remote desktop software to resolve issues efficiently.
Communication : Keep end-users informed during the troubleshooting process, ensuring high levels of customer satisfaction.
Escalation Procedures : Follow set procedures to escalate unresolved or complex issues to higher-level support teams.
Monitoring : Proactively monitor system alerts, respond to potential risks,
Ticket Management : Create, update, and prioritize support tickets in the helpdesk ticketing system.

Qualifications :

Minimum 2 years of experience in a computer networking role.

Proven troubleshooting and diagnostic skills.

Excellent verbal and written communication skills; ability to explain technical issues in simple, easy to understand language.

Self-starter with strong organizational and multi-tasking abilities.

Strong customer service and attention to detail.

Ability to work both independently and as part of a team.

Valid driver’s license and access to reliable transportation.

CompTIA A , Network and CCNA certification required

Ideal Candidates will have the following :

Job Longevity in Previous Roles : We are looking for someone with a demonstrated commitment to deepening technical expertise and long-term collaboration.

Education & GPA : We are looking for someone with a solid technical education and a good GPA. This is reflective of a dedication to continued learning and personal growth.

Client Management & Initiative : This role is client-facing and requires someone with an exceptional aptitude for communication and support. We are looking for someone with a proven ability to build client relationships and dedicate oneself to issue resolution.

Technical Expertise : It goes without saying, but we are looking for someone with a deep understanding of technology.

Problem-Solving : We are looking for someone with highly developed and effective critical thinking skills. You will need to complete a problem-solving aptitude test as part of our application process.

Culture Fit : We are looking for someone with the ability to thrive in a collaborative, trust-based environment with a “can do” attitude.

This position is a full-time permanent role working M-F from 8a-5p. This is an office-based, non-travel role. For the first 1-2 months while training, the role requires 5 days in the office. Once the individuals are up and running confidently, they can move to a hybrid schedule of 3 days in the office and 2 days remote.

The company provides a competitive compensation and benefits package including Medical, Dental, Paid Time Off and IRA with a company-sponsored match. There are additional opportunities to develop your professional skills. Come join an established, dynamic team with a focus on helping clients and the community!

If you're a proactive problem-solver with a passion for technology and customer service, we encourage you to apply!

About the Company

This company has been providing Information Technology solutions for over 50 years and has offices in several states with a customer base stretching across the United States, Mexico and Canada. This is a great opportunity to be part of an industry-leading team with a rewarding and challenging work environment.

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Integrated Staffing values a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Integrated Staffing will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Company Description

Integrated Staffing’s philosophy is to provide our associates with the skills, support, and benefits to achieve quality employment. We work with our associates to create an environment for success!

Company Description

Integrated Staffing’s philosophy is to provide our associates with the skills, support, and benefits to achieve quality employment. We work with our associates to create an environment for success!

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Network Technician - Level 3

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