What are the responsibilities and job description for the Office Manager - Billing Order Entry/Billig Systems Manager position at Integrated Systems?
Brief Description : An established 41-year-old IT / Telecommunications Integrator in the Upstate New York Area is looking for a unique individual to become a key player in our Victor Office Operations. We are looking for highly motivated individuals that are eager to learn and apply proven company processes for successful customer service and business management functions in the exciting field of Data communications, Data Center Operations and Security.
As the Office Manager, you will oversee the accurate management of billing and service order tracking systems. You may also provide support for the following :
Partial List of Candidate Duties and Requirements :
Maintenance of the order processing system to yield accurate and “up to date” data for order processing, billing, purchasing, sales and marketing related support.
Oversee the Accurate management of the company purchasing functions
Support for Job Cost accounting / reporting functions and processes
Identify, research and resolve customer issues using computer data, company personnel and resources
Efficient and expedient follow up of customer inquires not immediately resolved
Research billing issues
Recognize, document and alert supervisor of trends in customer calls and service issues
Recommend process improvements
Support for Marketing and Sales Staff
Assist with seminars, user days, exhibitions, etc
Serve as point person for maintenance, mailing, supplies, bills etc.
Schedule Meetings
HR Management Functions - help enforce office policies and Employee Manual
Organize Office Operations
Manage relationships with vendors
Provide General Support to visitors
Manage Bi-Weekly Payroll
Manage Customer Service Systems through telephone reporting and CRM management and updating
Support for customers looking for support through telephone conversations and CRM system
Other Duties not assigned
Job Requirements
Proficient with Internet and Data Entry / Strong Computer Skills / Microsoft office
Exposure to billing systems helpful – QuickBooks exposure a plus
Prefer 2 years college , will consider experience and other training as alternative requirement
Neat, Professional Personal Presentation
Accomplished written and verbal communication skills
Task Oriented
Ability to Multitask
Other Personal Skills
Strong Initiative, Problem Solver, Ability to speak in a polite and professional manner
Outgoing and Personable, Spontaneous / Quick Thinker, Organized
