What are the responsibilities and job description for the CSR position at Integrated Talent Strategies?
Integrated Talent Strategies (ITS) is seeking a Customer Service Representive to work in the Ashburn, VA area. This position offers a variety of great benefits, including health insurance, 401(k), and paid time off.
- Enter and check orders. Handle customer phone calls and emails. Handle quotes and issues and update RMA's. Post sales and quotes follow up. Run reports as assigned.
- Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Engage daily with Regional Manager to prioritize and plan work flow, tasks and activities.
- Update relevant customer, account and opportunity information through various databases. Perform customer needs analysis and recommends options based on those needs.
- Support ISO quality system, quality policy and continuous improvement efforts. Understand competitive landscape and accurately communicates company differentiators and value.
- Responsible for helping train new employees as assigned by supervisor. Responsible for contributing to a positive and productive work environment.
- Other Duties as assigned
- 1-3 years of experience
- Minimum of 1 year sales experience preferred
- Excellent communication skills, both written and verbal
- Excellent customer service skills
- Excellent organizational, analytical and interpersonal skills
- Detail-oriented
- Ability to work and multi-task in a fast paced environment
- Previous customer service or technical experience preferred.
About Integrated Talent Strategies (ITS)
ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.
Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for 40 years.
Benefits include medical, dental, and vision insurance; 401(k) with a company match; paid holidays and vacations; tuition reimbursement. To learn more, go to www.wehirepeople.com or click below to directly contact your recruiter.
