What are the responsibilities and job description for the IT Level 2 Help Desk Tech (On-Site), $60,000 - $65,000! position at Integrated Technologies?
1314 Long Street Suite 107, High Point, NC 27262
IT Help Desk Technician – Level 2
Competitive salary: $60,000 - $65,000
(Dependent on Experience)
Well-rounded Skill Set Required
Full-time, In-Office Position
At least 3 years of Experience in the Industry is required, and 1 year specifically with an MSP
Integrated Technologies, Inc. is a Managed Service Provider based in High Point, NC. We are a dedicated team of technology experts providing outsourced IT services for a variety of clients and industries. Our typical client size ranges from 10 to 200 users located throughout the Carolinas, typically in the Piedmont-Triad area. We are experiencing tremendous growth and are currently seeking an experienced Level II Service Desk Support Technician to join our team.
This position required that you should be fluent in all Microsoft applications and Windows operating systems and have working knowledge of servers, computer workstations, printers, wireless networks, network security, configuration of routers, firewalls, vendor specific hardware, LOB software and cloud services.
The Support Tech is a client-facing role that is responsible for working directly with our SMB clients to manage and support their network infrastructure remotely and onsite. The ideal candidate must have a well-rounded technical skill set and will be called upon for a multitude of solutions and will also be capable of adapting to a wide variety of professional environments and end-user personalities with a positive attitude and pleasant, professional demeanor. If you are an individual that desires more than average, enjoys variety, and wants to continue to learn, this is the opportunity for you.
This is a full-time position in-office with typical work hours from 8:00 am – 5:00pm, Monday through Friday with an hour for lunch.
Benefits:
Competitive salary: $60,000 - $65,000 (dependent on experience)- Health, Dental, Life & Vision insurance
- Paid Time Off
- Paid Holidays
- 401(k) Retirement with company match
- Company vehicle for onsite work
- Personal growth through learning new technologies and achieving new certifications with the potential for advancement and reward.
- The opportunity to work with a tremendously dedicated team.
Key Responsibilities – IT Help Desk Technician:
- Troubleshoot and resolve issues, conducting research as required.
- Respond to scheduled tickets in a timely manner while complying with client SLAs.
- Communicate with client directly via telephone and email to diagnose problems and determine the source of the problem.
- Provide remote or onsite computer support utilizing provided tools to analyze and resolve hardware and software problems.
- Documenting accurate information of all work performed for resolution.
- Provide professional recommendations for upgrades.
- Document processes and procedures as required to assist customers and team members, including knowledgebase articles, asset management, and procedures.
Experience - IT Help Desk Technician:
- Windows Server 2008 R2 – 2022, Windows 7 – 11
- Microsoft Exchange and Microsoft 365 including setup and migration
- Microsoft AzureAD (Entra)
- Microsoft Intune
- Experience with Linux and Apple products
- Understanding of VLANs and Networking
- Knowledge of VMWare ESXi
- Firewall and VPN configuration
- Maintenance of Active Directory and Group Policy
- Cyber Security, including malware removal and remediation, BEC remediation
- Disaster Recovery solutions including backup and data recovery
- Performing onsite diagnostics and resolving all types of Windows server and desktop issues.
- Minimum of 3 years’ experience working in the industry and 1 year specifically with an MSP
- Must be familiar with PSA, RMM, MDM, EDR, BCDR, NGFW, and IT documentation tools.
Qualifications and Skills - IT Help Desk Technician:
- Troubleshooting and Researching
- Customer-focused mindset with a commitment to delivering extraordinary service.
- An ability to interact and communicate effectively with people who have widely varied levels of technological knowledge.
- Comfortable interacting with clients in person onsite
- Strong organizational, written, and verbal communication skills.
- Analytical and problem-solving abilities
- Ability to work independently and in a team oriented, collaborative environment.
- Experience supporting multiple clients in a Managed Service Provider (MSP) environment.
- Professional IT Certifications are a plus but not required.
- Must pass a background check, drug screen, and have a clean driving record with a valid driver’s license.
- Please upload your resume and complete the online assessment
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
We are more than just a vendor.
We strive to discover, source, and assist in evaluating the finest solutions available.
We enable both SMBs and Fortune 1000 companies to optimize their IT investments by improving system performance and refining operational processes.
Through strategic partnerships with some of the most prominent tech brands available, we deliver crucial technology and software solutions.
We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
Salary : $60,000 - $65,000
IT Help Desk (Call Center Agent)
Labcorp -
Remote, NC
IT Help Desk (Call Center Agent)
Labcorp -
Burlington, NC
Help Desk Support Service Specialist (Intermediate and Senior Level)
Link Solutions, Inc. -
Liberty, NC