Level 2 Technician

ITG Technical Level 2- Technician

Position Title: Technical Level 2 - Technician
Location: Madison Heights, VA
Position Type: Full-time, Non-exempt

Position Summary:

As a Level 2 Technician at ITG, you will provide advanced technical support, troubleshooting, and problem resolution for a wide range of IT issues. This role is ideal for an experienced IT professional looking to expand their expertise in network administration, security, and cloud environments.

Key Responsibilities:

• Provide technical support via phone, live chat, and remote assistance.
• Troubleshoot and resolve network connectivity issues affecting endpoints.
• Manage and support Microsoft 365 accounts, including authentication and access issues.
• Troubleshoot Intune and Autopilot deployment and configuration issues.
• Provide VoIP support, including troubleshooting call quality and connectivity issues.
• Implement and maintain endpoint security hardening measures, including endpoint protection.
• Configure and support cloud-to-cloud backup solutions for business continuity.
• Monitor and enhance email security, including phishing prevention and spam filtering.
• Utilize Remote Monitoring & Management (RMM) tools for proactive maintenance and issue resolution.
• Escalate unresolved issues to the Service Manager within 30 minutes after start of troubleshooting.
• Deliver exceptional service through ITG’s 5 Core Values.

Qualifications & Requirements:

• High School diploma required; associate degree or higher preferred.
• Required: CompTIA A , CompTIA Network , CompTIA Security .
• Preferred: Microsoft AZ-900, CCNA, or other advanced industry certifications.
• 3 Years supporting LAN/WAN Environments.
• Strong working knowledge of Windows desktop and Windows Server environments.
• Proficiency in TCP/IP, routing, switching, firewalls, wireless networking, and network cabling.
• Experience with Microsoft 365 applications and administration.
• Experience with endpoint security, antivirus management, and email security solutions.
• Strong problem-solving and critical-thinking abilities.
• Excellent communication and customer service skills.

What We Offer

• A competitive base salary (commensurate with experience).
• 100% employer-paid health shared plan (because your well-being matters).
• 401(k) with company match (future you will thank you).
• Health Savings Account (HSA) with company match.
• Flexible work hours and PTO.
• Company-provided cellphone (so you don’t have to mix work and personal calls).
• A structured onboarding and training program with resources to get you up to speed fast.

Job Types: Full-time, Part-time

Pay: $18.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $18 - $30