What are the responsibilities and job description for the Senior Manager, Account Management position at Integration Appliance, Inc.?
Intapp DealCloud is looking for a Senior Manager of Account Management. This person will lead a team of Account Managers, coaching and developing the team to cultivate and grow their client base. This person independently manages the team to execute and prioritize client projects, help navigate key customer relationships, and act as the point of escalation for the team. The Manager of Account Management is a trusted advisor to the client base, possesses strong interpersonal skills and is commercial minded.
Intapp DealCloud is revolutionizing the private capital markets around the world with data, transparency, great product and great service. We've already made huge strides, but we're just getting started!
What You'll Do :
- Manage team of 12-20 Managers and Account Managers with ACV accountability for $30M-$40M
- Ability to play offense and defense, finding growth opportunities while retaining a sharp focus on client retention.
- Establish and cultivate relationships with senior leaders of client firms
- Regularly apply creative tactics to mitigate churn risk and deepen client penetration
- Lead 1-1 account review sessions with staff, providing guidance and support to broaden relationships and close deals
- Coach and assist with development of staff on a consistent and ongoing basis
- Provide staff with data driven insight - tactical and strategic - to both defend and grow individual books, helping to attain retention and upsell targets
- Proactively identify areas of risk and work with staff to create actionable plan to mitigate and grow adoption
- Suggest process improvements through collaboration with Director and where approved
properly plan and deliver roll out communications
What You'll Need :
What you will gain at Intapp :
Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We're committed to creating a modern work environment that's connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer :
Generous Paid Time Off
For New York City based roles, Base Pay Range is $135,000 / yr - $140,000 / yr. Your actual base salary will be determined by factors such as relevant experience, geographic location, and internal equity. In addition to base salary, variable compensation and equity may also be included
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Your actual base salary will be determined by factors such as relevant experience, geographic location, and internal equity. In addition to base salary, variable compensation and equity may also be included.
Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.
Please note : Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain "@intapp.com" or "@dealcloud.com" to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https : / / www.intapp.com / working-at-intapp / . If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.
Salary : $135,000 - $140,000
