What are the responsibilities and job description for the Call Center Representative position at Integration International Inc.?
Job Title : Customer Service Representative
Duration : 6 Months (Possible Extension or conversion)
Location : Indianapolis, IN 46240- Hybrid
Pay Rate : $16.00 / hour on w2.
Shifts :
8 : 00am - 4 : 30pm EST (M-F)
9 : 00am - 5 : 30pm EST (M-F)
10 : 30am - 7 : 00pm EST (M-F)
- The class start date will be on Monday 3 / 10 and will train for two weeks.
- Training Hours : 9 : 00AM-5 : 30PM ET
- Agents will be concluding their training on 3 / 21 (In office training is mandatory.)
- New Shift Start Date : 3 / 24 / 25
- Will eventually move to a hybrid role once the contractor is up and running.
Description :
WebMD Customer Service Representatives serve our customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions. WebMD CSRs do all of this in a timely, professional and of service manner.
General responsibilities include :
1. Provide excellent customer service and one call issue resolution
2. Handle incoming phone calls and assigned email requests along with escalated items
3. Assist participants with registration and log in issues
4. Assist participants with navigation on the WebMD site for their specific program
5. Assist participants with overall questions concerning the applications available to them on the private portal
6. Work with Account Management on escalated issues of a non-routine nature
7. Assist members complete the WebMD Health Survey over the phone
8. Perform other, varied job-related duties as assigned.
Required Skills
Desired Skills
Additional Information
Salary : $16
