Demo

Medical Receptionist

Integrative Family Medicine of Asheville
Asheville, NC Full Time
POSTED ON 12/17/2024
AVAILABLE BEFORE 2/5/2025

Seeking a seasoned front office receptionist with exemplary communication skills, extensive incoming/outgoing phone experience, and comfort regularly performing light clinical duties (taking vital signs, including on children & infantstraining provided, as needed). We are a friendly, locally-owned Integrative medical clinic with a stable staff, and we are seeking a long-term fit for this role. Full-time position (40 hours/week) with benefits.

We are looking for an upbeat, dependable, team-player. We emphasize personalized care and excellent customer service for our patients. This is a forward facing position. Emotional intelligence, active listening, and clear communication skills are musts.

Desired skills/experience:

  • Experience as a medical assistant preferred but not required
  • Hospitality/restaurant background
  • Customer relations
  • Conflict resolution
  • Sales experience (Light sales to explain our membership plan/ensure a good fit)
  • Inbound and outbound call experience
  • Comfortable on phones and in-person
  • Comfortable in a medical environment
  • Computer savvy and minimum 45 wpm typing skills are essential
  • Experience using or willingness to learn an Electronic Medical Record system
  • Comfortable taking/learning to take basic vital signs/light direct patient care. *May occasionally need to assist with medical procedures. Training provided, as needed.
  • Flourishes in a team environment
  • Willingness to attend occasional community events as a clinic representative
  • Experience with Google Business Suite preferred but not required

Values:

  • Dependable
  • Punctual
  • Detail oriented
  • Remains calm in busy settings
  • Positive outlook

Schedule: Current clinic hours are Mon-Fri, 8:00 AM-5:00 PM (with occasional late days)

Location: River Arts District, Asheville, NC, with potential for staffing satellite clinics

Compensation: Living Wage Certified, the starting pay rate is $22.10/hour - $24.00/hour, depending on career experience and desired skillset met. This role is also eligible for quarterly bonuses. Benefits include paid vacation/holiday/sick time; 401K; medical cost-sharing plan; dental//vision/life insurance; and an employer-paid primary/urgent health care membership.

To be considered for this position, applicants must complete the 1-way phone interview/pre-recorded screener questions which will be sent by really after submitting the application. To screen candidates, applicants must also complete the Customer Service & Attention to Detail skills assessments. We must approve/reject candidates within 72 hours, so please do not delay. Thank you sincerely for your time!

You may be asked to arrange a conversation between us and a previous supervisor, should you move along in the interview process.

Final candidates must provide three professional references who are/were employment supervisors, teachers, etc. We check references. When providing a reference, please include: Reference name, title, place of work, their working relationship to you (ex. supervisor, business owner, etc.)., number of years acquainted, phone number email, if possible.

*Please do not call our office with inquiries regarding this position. Our front desk staff is focused on patient-care, and our HR team will follow up if they wish to discuss the position with you.

Job Type: Full-time

Pay: $22.10 - $24.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Bonus opportunities

Application Question(s):

  • What is your typing speed WPM and accuracy? Free 1-minute test at https://typetest.io/
  • To be considered for this position, applicants must complete the 1-way phone interview/pre-recorded screener questions sent by really (via email & included in really notification) after submitting their application. Please confirm below that you understand this criteria. Thank you!
  • What are two-three 10-15 minute time slots, Mon-Thu (up until 5:00pm), that you could be available for a preliminary phone interview, should we wish to discuss the position with you?

Education:

  • High school or equivalent (Required)

Experience:

  • Medical: 2 years (Preferred)
  • Hospitality/restaurant: 2 years (Preferred)
  • Customer service: 1 year (Required)
  • Inbound/Outbound Call: 1 year (Required)

Work Location: In person

Salary : $22 - $24

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