Director of Operations

Company Description

Integrative Psych is a mental health organization based in New York, NY, focused on creating a safe and welcoming environment for individuals and families seeking therapy. We prioritize finding the right fit between therapist and patient through thorough initial consultations without any long-term commitment. Our goal is to provide clear recommendations and work collaboratively with patients and families to ensure successful mental health treatment.

Role Description

This is a full-time on-site role for a Director of Operations at Integrative Psych in New York, NY. The Director of Operations will be responsible for overseeing day-to-day operations, managing teams, budgeting, and ensuring quality customer service within the organization.

Qualifications

• Operations Management and Team Management skills
• Analytical Skills and Budgeting experience
• Strong focus on Customer Service
• Excellent organizational and leadership skills
• Effective communication and problem-solving abilities
• Experience in the mental health or healthcare industry is a plus
• Bachelor's degree in Business Administration or related field

Topline

• The primary day to day focus is to:
• Serve as Dr. Sultan’s right hand; this includes managing Dr. Sultan’s calendar, ensuring there is smooth/seamless patient experience (pre, during, and post sessions, including welcoming patients, billing, scheduling follow-ups, etc.), troubleshooting bottlenecks that are inhibiting growth (albeit Dr. Sultan’s and/or clinician capacity, or operational gaps, etc.), and maintaining/promoting a positive, welcoming work environment for clinicians and patients.
• Help Integrative Psych optimize its performance/growth by proactively identifying solutions to help drive the business

Operational & Financial

• Office Space: ensure space is patient appropriate at all times; manage orders for office/kitchen supplies  
• Maintain Therasaas/Simple Practice activity to track revenue, appointments, and business performance
• Partner with Lance Briggs on overseeing monthly financial performance (to evaluate clinician capacity for new patients, profit margin, etc.) and identifying areas for improvement to hit annual forecast goals
• Manage landlord, vendors, subscriptions, & 3rd parties 
• Ensure and manage internal process adherence (patient acquisition, HIPAA, legal, etc.)
• Manage IT needs (password maintenance, system updates, tech purchases, etc.) and office space use across clinicians.  Ensure IT is seamless to avoid interruptions in patient service, virtual calls/meetings, etc.
• Coordinate with Dr. Sultan on Columbia lab team activities and how those activities translate to Integrative Psych (albeit grant applications, use of IP office space, etc.).

HR

• Develop and maintain/file employee agreements for interns and other employees
• Lead recruitment efforts (job descriptions, LinkedIn, and other postings) and schedule/track candidates through the interview process
• Mentor & Train interns/employees; ensure new clinicians are properly trained/onboarded by Dr. Sultan
• Help manage annual Employee reviews alongside Dr. Sultan 
• Complete HIPAA training; track/ensure that all employees maintain appropriate HIPAA certifications

Integrative Psych Advertising and Promotion

• Partner with Dr. Sultan on Thought Leadership/Conference attendance and logistics, research paper submissions (and deadlines), whitepapers, and other marketing-related items (video development, blog development, PR, etc.).
• Manage IP website updates & other paid/owned/earned channels (blogs, office signage, SEO budget, etc.) 
• Manage Google My Business reviews and other patient review formats
• Participate/lead ongoing calls with SEO/web partners to optimize performance 

Reporting

• Reporting and Communication
• Direct Reports: Yvonne, interns
• Dotted Lines: Denise, Lance
• Reports To: Dr. Sultan