Disability Program Specialist - Cypress Creek, FL

Disability Program Specialist

Cypress Creek , FL

Salary Negotiable with Experience

Benefits offered after probationary  period.

100% employer paid for employee only medical, dental, and vision. In addition to offering  AFLAC  and a  457 deferred compensation plan with employer match , tuition reimbursement, two (2) paid personal days, eleven (11) paid holidays, and accrual of paid leave time, the employer also pays for life insurance, short term disability and long-term disability.

General Purpose of the Position :

Facilitate employment services and activities, including providing comprehensive case management, for the Ticket to Work (TTW) Program customer population. Facilitate services to meet customers’ needs, alleviate barriers, and support the development of customers’ potential. Ensure that all services are delivered in accordance with federal and state mandates and organization policies and procedures.  The position   requires in-person  interactions with customers.  Work is performed onsite at a physical location of CSBD.

Essential Responsibilities and Duties :

• Coordinate employment services and activities, including conducting case management, with customers in the CareerSource Broward’s Ticket to Work Program.
• Provide appropriate job referrals and coordinate activities with Employment Relations and Placement Specialist staff, as needed, to ensure development of employment opportunities and placement of customers.
• Develop rapport with customers and conduct assessments to help identify their needs and assist in targeting appropriate services for their individual circumstances, specifically in the areas of medical, transportation, training and education, employment, substance abuse, mental health, domestic violence and other environmental issues,  in order to  coordinate and / or make appropriate referrals for such services.
• Interpret program regulations or benefit requirements and facilitate customer access to community and program resources, including housing, food, clothing, school programs, vocational opportunities or services, relevant mental health services, and Social Security benefits, and make referrals to other programs, including Veterans, Job Corps, etc., as needed.
• Adhere to  the  professional Code of Conduct and the application of the basic principles of respect for the equality, worth ,  and dignity of all people.
• Counsel customers individually, or in group sessions, to assist in identifying ways to understand life adjustments and to make changes. Assign reasonable tasks to be accomplished by customers.
• Provide guidance to customers to assist them in understanding and overcoming personal and social problems and assist with the development of goals to address areas of  need .
• Determine  the  required level and frequency of services per established program guidelines for customers.
• Develop Individual Work Plans with customers to establish a roadmap for  the achievement  of educational and vocational objectives.
• Coordinate and monitor services, including comprehensive tracking of customer activities in relation to their Individual Work Plan (IWP). Conduct regular follow-up interviews with customers.
• Document all customer encounters through the use of comprehensive case notes, complete and submit documentation as appropriate in Employ Florida and  DMS, and  maintain thorough case files.
• Identify and utilize all allowable activities and strategies to promote the success of the customer.
• Evaluate  the  effectiveness of the customer’s IWP and progress and provide appropriate updates to services being provided.
• Compile and review occupational, educational, and economic information to assist customers in making and carrying out vocational and educational objectives when appropriate.
• Monitor, track and evaluate performance data and related standards.
• Recommend strategies to improve and enhance performance, including job placements and TTW revenue generated.
• Analyze existing TTW procedures and process systems and make continuous improvement recommendations so CareerSource Broward (CSBD) can meet or exceed program outcomes.
• Collect data for the preparation of QA reports; analyze, trend, develop and implement corrective action strategies.
• Gather and track feedback from direct reports regarding issues raised by customers, businesses and / or community organizations regarding services offered or provided by CareerSource Broward and report the information to the Center Manager and Quality Assurance Department.
• Input data and process information using various state and agency databases and systems  on a daily basis .
• Participate in training opportunities to enhance  job-related  skills, such as career development, counseling and  program-specific  knowledge.
• Exercise professional judgment, discretion, confidentiality, and sensitivity in all communications.
• Develop and maintain in-depth knowledge of related State and Federal workforce development performance measures.
• Communicate with coworkers, management, staff, clients, and the  general public  in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures, and instructions.
• Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes.
• May be assigned other responsibilities on a temporary or ongoing basis, as necessary, for the delivery of quality service within the organization.

Education, Experience and Knowledge Required :

ADA Requirements :

We are an EOE.