Success Coach (Case Manager) - Oakland Park

Success Coach  (Case Manager)

Oakland Park, FL

Salary Negotiable with Experience

Benefits offered after probationary  period.

100%  employer  paid for employee only medical, dental, and vision. In addition to offering a 401K deferred compensation plan with employer match, tuition reimbursement, two (2) paid personal days, eleven (11) paid holidays, and accrual of paid leave time, the employer also pays for life insurance, short term disability and long-term disability.

General Purpose of the Position :

Provide comprehensive case management and guidance to individuals on assigned caseload for the Workforce Innovation and Opportunity Act (WIOA) Adult and Dislocated Worker target population. Serve as career guide and coach for the targeted population. Facilitate services to meet the customers’ needs, alleviate barriers and the development of the customer’s potential. Ensure that all services are delivered in accordance with federal and state mandates and organization policies and procedures.  Position requires in-person interactions with customers. Work is performed onsite at a physical location of CSBD.

Essential Responsibilities and Duties :

• Develop rapport with customers and conduct assessments to help identify their needs and assist in targeting appropriate activities for their individual circumstances.
• Adheres to professional Code of Conduct and the application of the basic principles of respect for the equality, worth and dignity of all people.
• Counsel’s customers individually, or in group sessions, to assist in identifying ways to understand life adjustments and making changes. Make referrals to various support services and training programs as needed.
• Provide guidance to customers to assist them in understanding and overcoming personal and social problems and decision making for developing goals and areas of need.
• Interpret program regulations or benefit requirements and facilitates customer access to community and program resources, including locating housing, food, clothing, school programs, vocational opportunities or services, relevant mental health services, and others as applicable.
• Determine required level and frequency of services per established program guidelines. Develop individual career plans with customers to establish a roadmap for  achievement  of educational and vocational objectives.
• Coordinate and monitor services, including comprehensive tracking of customer activities in relation to Career Plan. Conduct on-going follow-up with customers at specified intervals.
• Document all customers’ encounters, complete and submit documentation as appropriate and  maintains  comprehensive case files.
• Evaluate effectiveness of Career Plan and progress made by customer and  provides  appropriate update to services.
• Coach customers in strategies and activities to secure and maintain meaningful employment.
• Compile and review occupational, educational, and economic information to assist customers in making and carrying out vocational and educational objectives when appropriate.
• Maintain and report applicable statistics regarding program and customer services.
• Coordinate activities with Employment Relations Staff as appropriate to ensure development of employment opportunities and placement of customers.
• Input data and process information using various state and agency databases and systems on a daily basis.
• Participate in training opportunities to enhance job related skills such as career development, counseling and program specific knowledge.
• Exercise professional judgment, discretion, confidentiality and sensitivity in all communications.
• Conduct continuous quality improvement activities in support of achieving the organization’s performance goals.
• Identify programmatic issues that arise and recommend options for improvement.
• Develop and maintain in-depth knowledge of State and Federal workforce development performance measures as well as State Guidance, Memorandums and Consultation Papers as appropriate.
• Communicate with coworkers, management, staff, clients, and the general public in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures, and instructions.
• Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes.
• May be assigned other responsibilities on a temporary or ongoing basis as necessary for the delivery of quality service within the CareerSource Broward (CSBD) Center.

Supervisory Controls and Guidelines :

Education, Experience and Knowledge Required :

ADA Requirements :

We are an EOE.