What are the responsibilities and job description for the Help Desk Technician position at Integriti?
Job Details
Job Description
Job Responsibilities:
As a Helpdesk Tech, you will be responsible for providing essential on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation in PC, Mac, and phone troubleshooting, with the ability to deliver excellent face-to-face support.
- Basic PC, Mac, and Phone troubleshooting knowledge. The candidates will cover the on-site desks and provide Tier 1 support, triage, etc. and escalate as necessary.
- End-user hardware and software troubleshooting
- Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
- Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf
- Monitor and accessory deployment/collection
- Imaging/Provisioning Laptops/Workstations (not 100% required)
- Face-to-face support experience. Working with end users to solve IT problems.
- Laptop & mobile device deployments.
- Upgrading broken devices or any damaged devices.
- Workstation Sweeps - Resetting monitors on a weekly basis.
- Ensure workstation monitors are functioning along with peripherals.
- Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets.
- Maintain Storage room assets and counts.
- Interfacing with users to troubleshoot software issues.
- Printer management and preventative maintenance.
- E-waste.
- Wipe all devices before e-wasting.
Nice To Have Qualifications / Experience:
- A Certification: Preferred but not mandatory.
- Inventory Systems: Experience with inventory management systems.
- Ticketing Systems: Familiarity with IT ticketing systems
Parking and other benefits are provided.
NOTE: Candidates with technical experience on Apple Mac Book, iOS, iPhone and Google Suite will be preferred.
If you have a passion for hands-on technical support and the ability to work directly with end-users in a face-to-face setting, we invite you to apply for this HelpDesk Tech position. Join our team and contribute to the seamless operation of IT systems in a dynamic work environment.
