What are the responsibilities and job description for the Leasing Agent for The Masters position at Integrity Asset Management?
Description
The Leasing Agent is the property's sales representative whose primary duties are to greet clients, to present professionally the features and benefits of their assigned community and to properly secure lease agreements from qualified persons in a manner consistent with Integrity Asset Management's standards and expectations.
We expect that all new Team Members follow Integrity's vision for creating great living experiences. Our Team Members demonstrate commitment to meet or exceed expected goals, both individually set and corporate driven.
The leasing agent duties are as follows :
- Performs work in a professional manner while meeting deadlines.
- Makes decisions and / or uses resources with full consideration of cost impact on division & budgets; manages own time effectively; demonstrates ongoing attention to new technology & methodology that will eliminate waste and / or add cost benefit to current processes and procedures.
- Inspects models and "market ready" vacancies daily to ensure cleanliness.
- Answers incoming phone calls and handles each call accordingly, whether it is a client call, irate resident, service request, etc. Transfer calls to assistant manager or property manager when appropriate.
- Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits.
- Updates online advertising to reflect current market pricing on a weekly basis.
- Maintains awareness of local market conditions and trends.
- Contributes ideas to the property manager for marketing community and for improving resident satisfaction. Occasionally will be asked to perform external market outreach at nearby businesses, organizations, etc.
- Actively coordinates all renewals throughout the month.
- Correctly completes all lease applications, assists with application verification and notifies prospective residents of results.
- Types miscellaneous resident communication as needed.
- Completes all lease paperwork including related addenda and accepts rents and deposits.
- Completes Guest Card information form on all clients, sends thank-you notes and performs follow-ups.
- Physically inspects community when on grounds, picks up litter and reports any service needs to maintenance staff.
- Inspects move-outs and vacancies.
- Inventories office supplies on periodic basis. Reports need to property manager.
- Organizes and files appropriate reports, leases and paperwork.
- Attend corporate meetings and trainings when requested.
- Assists property manager and assistant manager in preparation of weekly reports, resident communications, move-out inventory, market surveys, etc.
- Assists the Investment Manager with any and all property management tasks he / she assigns.
- Responds to resident inquiries, compliments and criticisms in a timely and constructive manner.
- Responds to corporate, owner, and lender requests in a professional and timely manner.
- Position travels to / from corporate on an as-needed basis; may need to travel to vendor locations to pick up needed supplies. Occasional need to utilize personal transportation to inspect apartment community and surrounding neighborhood. In some cases, the leasing consultants will need to operate a property golf cart to show residences to potential customers.
Requirements