What are the responsibilities and job description for the Enterprise Account Specialist position at Integrity Express Logistics?
The Enterprise Account Specialist is responsible for managing the daily operations of designated "Enterprise Accounts." In collaboration with the assigned team, you will ensure that all loads are accepted, properly built, scheduled, and delivered within specified timeframes. This role may report to either the Enterprise Account Manager or the Enterprise Accounts Operations Manager.
Key Responsibilities
US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.
Key Responsibilities
- Provide exceptional customer service for all accounts within the team.
- Accept all loads tendered by customers and inform your Team Lead or Manager if a load cannot be accepted.
- Regularly verify in the Transportation Management System (TMS) that all loads are accepted and properly built.
- Monitor and respond to emails in a timely manner.
- Build and maintain strong relationships with primary contacts and other carriers.
- Assist with tracking shipments using 4kites/Macropoint for accounts requiring this service.
- Support dispatch, check-calling, and load booking as needed.
- Maintain consistent communication with customers to nurture and expand accounts.
- Stay informed about market trends to ensure competitive truck rates.
- Provide updates to customers regarding carrier locations, as well as any potential issues or delays.
- Ensure accurate data entry into the TMS notes section for each load.
- Take initiative in resolving customer issues and concerns, collaborating with team leadership to find effective solutions.
- Manage Accounts Receivable (A/R) for all accounts.
- Ensure correct invoicing and accurate rate management for customers.
- High School Diploma or GED required.
- Minimum of 2 years of customer service experience.
- Previous experience in logistics operations is preferred.
- Proficient in Microsoft Office Suite.
- Availability to work evenings or weekends as needed.
- Strong communication and problem-solving abilities.
- Ability to multitask in a fast-paced environment.
- Attention to detail and organizational skills.
- Customer-focused with a proactive approach to account management.
US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.
