What are the responsibilities and job description for the HVAC Install Supervisor position at Integrity Home Solutions?
Overview
The HVAC Installation Supervisor reports directly to the HVAC Department Manager and is primarily responsible to supervise all Installation Technicians and helpers. Facilitates quality/field safety inspections and completes customer service calls to job sites in customer homes. Coach and train technicians on customer service, technical & mechanical knowledge, and company products and services. Recruits, trains, and retains Install Technicians and customer satisfaction.
Why join THIS team:
· Medical, Prescription, Dental, Vision
· Disability & Term Life Insurance
· Matching 401k benefits
· On-going training & development, & growth opportunities
· Paid Holidays
· Paid Time Off (PTO)
Responsibilities
- The HVAC Installation Supervisor facilitates and performs quality and safety inspections on new Installations. Troubleshoot, and resolve installation and start-up issues.
- Provide consistent and accurate feedback, encouragement, support, professional development, and coaching to Installation Technicians.
- The HVAC Installation Supervisor will partner with service, dispatch, warehouse, and other necessary departments to ensure timely and accurate service to customers in accordance with company standards and procedures.
- Follow up and resolve escalated customer disputes/complaints, ensuring an effective and long-term resolution and provide daily feedback to HVAC Department Manager.
- Plan, forecast, and coordinate Installations. Communicate clear goals and expectations to Installation Technicians.
- Help instill a fun and nurturing culture with Integrity Home Solutions Core Values.
- Ensure that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions. Monitor and act on trends involving Installation Technician callbacks and service opportunities.
Required Education and Experience
- At least three (3) years of residential HVAC installation experience with diagnostic troubleshooting and repair service, including air conditioning & heating systems.
- At least two (2) years of supervisoring a team, coaching and developing HVAC Install technicians.
- Must have the ability to train others.
- Must have valid drivers license with an acceptable driving record
- Acceptable criminal background check
Compensation: $65,000 - $80,000 annually
Salary : $65,000 - $80,000
