What are the responsibilities and job description for the Administrative Assistant position at Integrity Marketing Group?
Administrative Assistant
New Horizons Insurance Marketing
Decatur, IL
About New Horizons Insurance Marketing
Founded in 1981 and headquartered in Decatur, Illinois, New Horizons provides the tools, technology and support to help agents and their clients achieve financial security and long-term success. New Horizons is one of the nation’s leading Senior Market-focused IMOs, specializing in the Medicare market, with an extensive network of life and health insurance agents. New Horizons Insurance Marketing is a proud member of the Integrity Family of Companies.
Job Summary
Our growing organization is seeking a detail-oriented candidate who is passionate about company products and the clients they serve. The Administrative Assistant | Customer Experience Coordinator will be the point of contact for existing and potential clients and will keep up to date with carrier products and procedures in order to best serve them.
The ideal candidate will possess active listening skills and be a problem solver. They will have strong communication and service skills, with a desire to help others. They will have the ability to handle multiple tasks in a timely manner. Tasks may include project management, marketing, research, data analysis, and reporting.
Primary Responsibilities:
Identify, understand and process insurance applications
Field incoming requests from clients and manage web chat
Assist with client requests
Set appointments for agents
Work with carriers to resolve issues
Prepare letters and emails
Data entry and reporting
Primary Skills & Requirements:
High School Diploma or equivalent, Associates or Bachelor's degree preferred
Working knowledge of Microsoft Office 365
Excellent verbal and written communication skills
Resourceful, adaptable and strong problem-solving skills
About Integrity
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
