What are the responsibilities and job description for the Agent Support II position at Integrity Marketing Group?
Agent Support Specialist
Berwick Insurance Group
Tucson, AZ
About Berwick Insurance Group
Berwick Insurance Group, headquartered in Tucson, Arizona, is an independent marketing organization specializing in the sales and distribution of senior products. Hard work and a reputation for excellence has propelled Berwick Insurance to become one of the most respected IMOs in the nation. Berwick Insurance believes the success of its business is a direct result of the personal time and attention they dedicate to their agent partners. Berwick Insurance agents receive outstanding support and service, comprehensive and ongoing training, access to industry-leading technology and a rich portfolio of products. The firm has grown steadily and now supports over 6,000 agents in all 50 states who serve over 300,000 clients annually. For more information, visit www.berwickinsurance.com. Berwick Insurance is a proud member of the Integrity Family of Companies.
Job Summary
The Agent Support Specialist will assist Agents and other departments with complex issues and reporting. This position requires a full range of knowledge to be able to assist and understand certifications with our Medicare carriers.
Primary Responsibilities:
Able to communicate professionally, verbally & written with agents, agencies & carriers
Able to organize multiple email inboxes and provide responses to inquiries in a timely manner
Able to take phone calls from agents/agencies & carriers. Return voicemails in a timely manner
Able to work Excel & Word for reports and templates we send to agents/receive from carriers
Able to assist agents with complex issues
Able to multi-task
Able to complete Welcome Calls and introduce new agents to Berwick Insurance and our resources
Able to understand different Medicare carriers & their processes
Able to understand commissions from the carriers
Able to troubleshoot issues for agents whether it be with their clients or the carriers
Able to understand multiple systems and resources available to our agents offered by Berwick
Able to reach out to our carriers to help our agents when facilitating issues
Able to work with multiple members of the team and other departments
Able to assist/understand certifications with our Medicare carriers
Able to navigate different carrier’s sites
Primary Skills & Requirements:
Medicare experience preferred
Proficiency in Microsoft Excel, Outlook & Word
Spanish speaker (not required but highly preferred)
Basic computer proficiency
About Integrity
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
