What are the responsibilities and job description for the Carrier Support Specialist position at Integrity Marketing Group?
Carrier Support Specialist
Ritter Insurance Marketing
Harrisburg, PA
About Ritter Insurance Marketing
Ritter Insurance Marketing is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices in New York, Nebraska, Idaho, Arizona, Florida, Maryland, North Carolina and Ohio. More than 280 full-time Ritter employees support the business of over 15,000 independent insurance agents in all 50 states. Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents. Ritter Insurance Marketing is a proud member of the Integrity Family of Companies.
Job Summary
The Carrier Representative is responsible for Marketing insurance products and services offered by Ritter Insurance Marketing to agents/agencies focusing on a primary carrier. Maintain and enhance current agent/agency relationships throughout the service area and enhancing the relationship with the primary carrier/carrier representatives.
Primary Responsibilities:
Make targeted outbound calls to agents/agencies interested in offering insurance products for the specific carrier:
Agent leads obtained through marketing campaigns
Agent prospects currently in Ritter’s database
Active agents within Ritter’s database
Make courtesy calls as assigned to top agents in their primary carrier.
Continued agent outreach, focusing on increasing current agent engagement, production and recruitment in their primary carrier.
Take incoming calls with questions about your specific carrier.
Assumes responsibility to fully understand and use all online services provided by Ritter Insurance Marketing.
Completes assigned Service Requests (SR’s).
Initial follow-up by end of business day SR is received.
Daily follow-up until SR is resolved.
Assisting in the facilitating and sharing of carrier information and updates with internal departments in a timely manner.
Provides team coordinator with all necessary templates and product information prior to forwarding contract requests.
Assists with sales and marketing events and meetings.
Interpret and analyze plan data to make appropriate recommendations to agents, staff, and management.
Actively assist in development and execution of assigned carrier sales and marketing plan
Attend carrier trainings, events, and webinars as required.
Develop and maintain a professional relationship with our Carrier Contacts, through organizing and participating in Carrier Calls and meetings.
Assumes responsibility for miscellaneous duties as assigned by supervisor.
Primary Skills & Requirements:
High School Diploma or equivalent.
Basic understanding of insurance and agent relationship.
Knowledge of Sales, Marketing, Licensing, and New Business operations and procedures.
Good communication skills, especially over the phone.
Good computer and typing skills.
Good customer service skills.
Soft sales skills.
Health and Life Insurance License preferred
About Integrity
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
