What are the responsibilities and job description for the Commissions Processor position at Integrity Marketing Group?
Commissions Processor
American Senior Benefits
Remote - Kansas
About American Senior Benefits
American Senior Benefits has created a winning model, providing affiliated agents with robust training, a wide variety of products and strong company support. Their mission is to put people back into the people business, encouraging the authentic connections between consumer and agent that make the industry great. For these reasons and more, ASB has made a highly respected name for itself in the Senior Market Services industry. American Senior Benefits is based in Olathe, Kansas and is a proud member of the Integrity Family of Companies.
Job Summary
The Commissions Processor role is responsible for processing commission statements, completing analysis of statement and payouts, completed audits, and working commission related service tickets. This position is part of the Commissions Department which is responsible for the payment to external agents and agencies.
Primary Responsibilities:
Assist in pulling statements that correspond with listed deposits
Follow company processes in ensuring no statement is processed prior to being Matched/Reconciled.
Own the calculation and validation of commissions based on established plans and policies.
Participate in the development and implementation of commission-related processes and procedures to improve efficiency and accuracy.
Communicate changes and updates in compensation plans to relevant stakeholders.
Follow all departmental and company policies and procedures.
Respond to all commission tickets within (8) business hours of receipt.
Resolve all commission tickets within four (4) business days of receipt. Resolution means all internal steps have been taken to resolve the issue. If the issue must be submitted to the carrier for additional research, resolution means communicating clearly with the applicable internal parties.
Maintain an audit rate of <3% error rate.
Promptly notify management of issues with company pay rates, statement issues, and other items that may impact the payout timing of statements.
Primary Skills & Requirements:
High school diploma or equivalent. 1 years of customer service, sales, and/or call center experience preferred. College degree preferred.
Must have exceptional interpersonal, customer service, sales, problem- solving, verbal and written communication, de-escalation, and conflict resolutions skills.
Ability to handle confidential information with discretion.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and apply those to daily tasks.
To perform this job successfully, an individual should have proficiency with necessary technology, including computers, software applications, phone systems, etc.
About Integrity
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
