What are the responsibilities and job description for the Consumer Sales Agent position at Integrity Marketing Group?
About Ritter Insurance Marketing
Ritter Insurance Marketing is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices in New York, Nebraska, Idaho, Arizona, Florida, Maryland, North Carolina and Ohio. More than 280 full-time Ritter employees support the business of over 15,000 independent insurance agents in all 50 states. Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents.
Job Summary
This role involves providing exceptional service and insurance solutions to new and existing customers seeking Medicare health coverage. The job holder will be responsible for providing superior customer support via phone, email, or face-to-face communication in a timely and accurate manner. They will identify customer needs through active listening and find appropriate product and service solutions to meet those needs.
Primary Responsibilities:
Providing exceptional service and insurance solutions to new and current customers seeking Medicare health coverage
Providing superior customer support via phone, email, or face-to-face communication in a timely and accurate manner
Identifying customer needs through active listening and finding appropriate product and service solutions to meet customer needs
Providing call back and follow up calls as needed
Completing coverage applications for clients during sales calls and/or appointments
Meeting all production and quality standards
Working closely with Customer Service team and transfer calls as needed
Assisting with training new team members as needed
Primary Skills & Requirements:
High School Diploma or equivalent is required
Health insurance license in PA required or ability to obtain it within the first month of training.
Minimum of 2 years of call center experience is preferred
Knowledge of the insurance industry is helpful, particularly Medicare
Excellent written and verbal communication skills, especially over the phone
Experience with Microsoft Office is required
About Integrity
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
