What are the responsibilities and job description for the Administrative Specialist position at Integrity Roofing, Siding, Gutters, and Windows?
Job Summary:
The Administrative Specialist is a self-motivated individual with excellent organizational, communication, and analytical skills, who is highly dedicated to personal performance and results-driven. Responsibilities will include performing general clerical tasks, communicating and greeting customers, responding to phone calls and emails, overseeing day-to-day front office operations. Ultimately, an Administrative Specialist, who is goal-oriented and has a strong working knowledge of administrative procedures being performed.
Duties/Responsibilities:
- Answer and route incoming phone calls, chat, text or email;
- Assist as is appropriate to customer inquiries;
- Create new hire employee paperwork packets;
- Assist in the onboarding and training of new employees;
- Oversee administrative staff uniform ordering and employee distribution;
- Provide administrative support to management and other team members;
- Obtain and enter new leads and rotate assignments to the Project Consultants based on trade/service; including leads received through web submission.
- Receive payments on accounts, recording in CRM, and routing appropriate documentation with payment to the accounting department;
- Send updated and final invoices to customers, insurances, and others as requested/required.
- Manage employee birthday lists and cards/gift program;
- Create, close, and maintain project file folders, organizing documents, upload documentation into CRM;
- Verify and maintain current subcontractor Certificate of Insurance (COI) audit book;
- Register customer Owens Corning (OC) warranties.
- Maintain a current list of referral companies, current subcontractors, employee contact information, and phone extensions, making available to all staff;
- Maintain and oversee building maintenance requests for Lee’s Summit Office, including but not limited to plumbing, electrical, pest control, computer repair, cleaning, dumpster, and other maintenance;
- Complete application and payment of business license(s), including W-9 submission;
- Develop, maintain, and track projects, business licenses or permits, through the use of MS Excel spreadsheets, Google sheets, and/or databases;
- Process incoming and outgoing mail;
- Order, maintain, supply and organize office supplies and area;
- Ensure fire extinguishers are inspected annually;
- Customer Experience Specialist backup; and
- Perform other duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Results Oriented, goal driven and self-motivated.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with data entry, electronic communication, Microsoft Office, Google Drive and/or other related logistics software.
Education and Experience:
- High school diploma or equivalent.
- 2-3 years of administrative experience.
Physical Requirements:
- Ability to lift up to 20 lbs or more.
- Ability to work a flexible schedule.
- Sit for long periods of time.
- Extended work with computers.
- Use of fingers, hands, and arms.
- Repeat the same movements.
- Ability to listen, see and speak within normal ranges.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Integrity Roofing, LLC.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Lees Summit, MO 64086: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $16