GAP Claims Specialist

We are a fast-growing company looking to expand our team with individuals who have exceptional character, a passion for delivering results, and a commitment to career growth. If this sounds like you, we want to hear from you!

As a Guaranteed Asset Protection (GAP) Claims Specialist, you’ll play a critical role in the claims administration process for automotive extended warranties. We’re looking for someone who is detail-oriented, customer-focused, and has excellent communication skills. In this role, you will be responsible for capturing, updating, and processing claims data related to Guaranteed Asset Protection (GAP) agreements. You will investigate claims, confirm contract coverage, and ensure compliance with company guidelines and state regulatory requirements. This role requires excellent problem-solving abilities, and a solid understanding of financial loan documents and auto valuation tools.

What We Offer:

• Competitive compensation with bonus/incentive potential
• Weekly payroll with direct deposit
• Comprehensive healthcare options, including medical, vision, and dental insurance
• 401(k) savings and retirement plans
• Life insurance coverage
• Paid time off (PTO)
• Career growth and advancement opportunities within our dynamic and supportive team

What We're Looking For:

• Experience in insurance claims handling (GAP experience preferred).
• Strong knowledge of financial loan documents and auto valuation tools.
• Familiarity with warranty regulations, guidelines, and best practices in the automotive industry.
• Exceptional attention to detail, analytical skills, and problem-solving abilities.
• Proficiency with claims management systems/software.
• Excellent communication, interpersonal, and decision-making skills.
• Ability to manage multiple claims while maintaining accuracy and efficiency.
• High level of professionalism and confidentiality.
• Self-starter with the ability to work independently and collaboratively.
• Must pass a background check and drug screening.

Position Responsibilities:

• Capture and upload supporting documents for claims in compliance while following standard operating procedures.
• Confirm contract status and identify coverage.
• Investigate and adjudicate claims according to contract guidelines.
• Follow established claims-handling procedures to ensure consistency and quality.
• Review and interpret financial loan documents.
• Collect and document data in company systems to support accurate claims assessment.
• Provide excellent customer service, responding to inquiries and concerns regarding GAP contract and claims outcomes.
• Field calls related to GAP coverage after a total loss claim, offering clear and professional resolutions.
• Review and utilize auto valuation programs such as Vehicle valuation report, JD Power, PCRS, and other adjusting tools.
• Identify and resolve issues by referring to company policies and procedures.
• Escalate complex issues to senior colleagues or managers when needed.
• Maintain professional and technical knowledge by participating in training, staying current with industry trends, and engaging in professional networks.
• Contribute to team projects and provide recommendations to improve processes and systems.

Why Join Us?
This is your opportunity to take the next step in your career with a company that values your expertise, offers competitive compensation, and provides opportunities for advancement. Join us today and become part of a team that is dedicated to excellence and innovation in the automotive extended warranty space!

Apply Today!
Are you ready to bring your claims administration expertise to a growing company that invests in its team? Apply now and take the first step in joining our dynamic team!

INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing.

Salary : $52,000 - $80,000