Job Title: Operations Analyst - Last Mile Specialist

Job Overview: We are looking for an Operations Analyst specializing in Last Mile to join our team. The candidate will be responsible for optimizing delivery operations, sorting performance, loading, and driver performance. They will work closely with delivery stations and other partners to improve operational efficiency.

Key Responsibilities:

• Analyze Last Mile operations performance and identify areas for improvement.
• Optimize sorting, loading, and delivery processes.
• Monitor and analyze driver performance.
• Collaborate with stations and partners to implement process improvements.
• Create reports and presentations to communicate results and recommendations to management.
• Participate in the “Command Center” initiative during peak periods.
• Support change management necessary for innovations implemented by the department.

Qualifications:

• Degree in Business Administration, Operations Management, or a related field.
• Proven experience as an Operations Analyst or similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively.
• Availability for short-distance travel (QC-ON region).
• Bilingualism

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.