What are the responsibilities and job description for the Technical Support Analyst - North Chesterfield, VA position at INTELETECH GLOBAL INC?
Benefits:
- 401(k)
- 401(k) matching
Job Title: Technical Support Analyst
Location: North Chesterfield, VA
Client: Virginia State Police.
Location: North Chesterfield, VA
Client: Virginia State Police.
Virginia State Police is seeking a support analyst to assist agency personnel in their interaction with the Virginia Information Technology Agency (VITA). The successful candidate will:
1. Assist agency personnel in problem resolution by ensuring that VITA support tickets are routed correctly and resolved in a timely manner.
2. Assist with researching and communicating technical information between the agency personnel and the VITA resources working the problem tickets.
3. Assist with escalating highly impactful tickets with the VITA help desk.
Typically, tickets will be related to issues with:
1. User identity management
2. End user devices such as PCs or printers
3. Network issues at agency locations
The successful candidate should be eligible for hire by the agency. Power BI skills are a plus.
Required Skills (5 Years of Experience)
Required Skills (5 Years of Experience)
- Help desk experience in an IT environment
- General knowledge of IT concepts (e.g., networking, PCs, etc.)
- Familiarity with common office applications (e.g., MS Office Suite)
- Excellent communication skills
Highly Desired Skills
- Power BI skills (5 years preferred)
About Us
We’re more than Software Company with a creative side. We’re a full-service creative studio with a serious technology background. We take a holistic view of sales and marketing, building digital brands that deliver real value to our client.
As a marketing agency, our innovative digital strategies grab and hold people’s attention, and produce the communication and organizing tools needed for success. With a mix optimized to the specific goals of each client and the character of their target customer demographics, we provide true integration across media platforms and channels.
Our Vision
Inteletech Global, Inc provides consulting services to assist clients with their ongoing demand for changing IT environments. The early 2000s were an exciting time for IT. Digital technology was transforming our lives, and with each innovation, it became clear that digital was the future.
We use our Global Delivery Model for the success of every engagement. Improve effectiveness and efficiency of IT application environments by adopting re-usable software platforms. Our onsite teams work directly with our clients to understand and analyze the current-state of problems and design specifically tailored conceptual solutions.
Our Vision
Inteletech Global, Inc provides consulting services to assist clients with their ongoing demand for changing IT environments. The early 2000s were an exciting time for IT. Digital technology was transforming our lives, and with each innovation, it became clear that digital was the future.
We use our Global Delivery Model for the success of every engagement. Improve effectiveness and efficiency of IT application environments by adopting re-usable software platforms. Our onsite teams work directly with our clients to understand and analyze the current-state of problems and design specifically tailored conceptual solutions.
