Partner Solutions Manager

Summary:

The Partner Solutions Manager provides dedicated support for Club TPC, Diversity Partner Program, and high potential partners. The Partner Solutions Manager is responsible for maintaining specialized, proactive, high-touch support with their assigned partners at a regional level, as well as other activities that will assist partners to be successful and ensure an exceptional experience.

Essential Job Duties:

• Act as main point of contact on requests from assigned partners, ensuring timely results
• Provide dedicated support for Club TPC, Diversity Partner Program, and high potential partners
• Maintain regular calls and/or meetings with assigned partner base to discuss activity including quotes, orders, escalations, and renewals
• Provide project management on orders that are not managed by the order fulfilment team, on an individual case basis
• Assist in the management of deal registration, retention and renewal process, and strategic partner reviews
• Provide support at the end customer level for partners’ largest customers, where requested
• Effectively make educated supplier recommendations to partners when asked
• Attend all company and team meetings.
• Participate in training sessions and product introductions with suppliers to effectively make educated recommendations to partners
• Successfully perform daily job responsibilities with minimal support or direction from leadership
• Other duties as assigned

Reporting Relationships:

• Reports to Supervisor, Partner Solutions

Requirements:

• 5 or more years of telecommunications industry experience
• Customer service or account management experience
• Ability to successfully perform daily job responsibilities with minimal support or direction from leadership
• Demonstrated experience providing high-level support to partners or clients
• Demonstrated ability to build and maintain relationships with partners
• Ability to manage multiple tasks at one time and provide excellent follow up
• Demonstrated ability to collaborate cross functionally
• Acute attention to detail required
• Must be able to communicate effectively and professionally, both in writing and verbally

Preferred:

• Previous experience working with assigned partners and clients

Physical Requirements:

• Ability to sit or stand at a computer terminal for long periods of time.
• Ability to travel up to 10%
• Ability to lift up to 15 pounds.

Compensation:

Compensation Range: $62,000-$72,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F