Strategic Client Program Manager

COMPANY: INTELLE Coaching Solutions

REPORTING TO: Stella Odogwu, CEO

STATUS: Full-Time Independent Contractor; potential to move to W2 Employee

COMPENSATION: $75,000/yr potential to earn $114,400 in commissions on renewals, upsells, and referrals

LOCATION: Remote, North American resident, must be located in CT or ET

START DATE: November 30, 2024

ABOUT THE PROGRAM MANAGER POSITION

Intelle Coaching Solutions is rapidly expanding, and we're thrilled to welcome a second dedicated Strategic Client Program Manager to our team. This role is pivotal in advancing our mission to propel women VPs, SVPs, and C-Suite level leaders in Fortune 500 companies to top corporate positions. We seek a driven, mature, emotionally intelligent professional and a confident communicator with strong relationship-building skills to lead our client success and expansion efforts. Acting as the strategic partner to the CEO, you’ll play an essential role in client program delivery and serve as a trusted advisor to corporate executives, fostering executive relationships that align career goals with actionable outcomes.

You will own the executive client relationship, providing guidance through complex decision-making processes to ensure our coaching solutions deliver meaningful business results. The ideal candidate brings a background in HR/Recruiting and a results-driven mindset, with a focus on achieving and surpassing performance metrics such as client Results, Renewals, Referrals, and Reactivations, ultimately contributing to our goal of empowering women leaders in Fortune 500 companies to reach C-Suite roles for maximum impact, income, and well-being.

This role is 100% remote. We work 6-8 weekends a year to support our launches (peak periods) which are held every 6-8 weeks. You must live in ET or CT zone.

YOU’RE PERFECT FOR INTELLE COACHING SOLUTIONS IF…

• You have a proven track record of delivering 2x-10x growth in strategic, client-facing services and achieving high client satisfaction, referrals, and retention, especially in executive programs.

• With a minimum of three years in client services (excluding product-based or SaaS experience), you’ve built successful end-to-end client programs that prioritize client success and continuity.

• We are growing our company 5X in the next 12 months. You are willing to do what it takes to make that happen.

• You thrive in direct communication and have exceptional verbal and written skills, confidently engaging with executive clients in a way that adds tangible value.

• Experience in presenting continuation opportunities for clients, keeping ongoing sales and lifetime value at top of mind.

• You’re metrics-driven and consistently track your impact to make business decisions through the lens of profitability.

• A strong project manager, you manage tasks with precision, ensuring all tasks stay on track and no balls are dropped.

• You’re a problem solver with critical thinking skills, able to pivot strategies and identify hidden opportunities in high-pressure situations.

• A natural connector, you build long-term relationships through authenticity and focus on continuous value creation.

• Coachable and committed to learning, you look forward to training and development as both a leader and coach.

• You bring a positive, can-do attitude that inspires confidence and fosters a collaborative, optimistic environment.

• Your on-screen presence is poised and polished, reflecting your expertise, high emotional intelligence, professionalism, and approachability.

• You thrive in a proactive, autonomous virtual environment and are committed to taking ownership of your work.

RESPONSIBILITIES

Client Programs

• Manage and represent the interests of clients that comprise the Catapult Programs, which includes any future programs that may develop.

• Own client orientation and onboarding; ensure clients are set up for success and are progressing through each onboarding step.

• Own client communication; act as the primary point of contact. Answer or document all questions.

• Learn the content of the curriculum in order to provide a high-touch coaching experience and executive advisory purposes.

• Facilitate and moderate weekly “hot seat” coaching sessions (3x/week) with the CEO, present documented client questions, keep the call on pace, and absorb content to move toward coaching these Q A sessions.

• Capture “homework” tasks assigned to clients and add to ClickUp and the client portal.

• Engage in and “diagnose” client challenges as they move through the online course holding them accountable and re-committing them back to their goals via the content in the curriculum.

• Host 1:1’s with executive clients who need additional support to advise them through their challenges.

• Schedule and run quarterly program audits with clients.

• Manage the delivery of content plans and facilitate relevant speaker topics as a result of high-level client needs.

• Collaborate with senior C-Suite executives and industry leaders, providing them with high-touch, strategic support in their career growth and leadership development.

• ​​Act as a trusted executive advisor to C-level clients, guiding them through high-impact coaching experiences and helping them achieve measurable business results.

Leadership Strategy

• Participate in client reviews and identify opportunities for elevation in servicing including upsells while meeting company targets and objectives.

• Plan and implement campaigns for program objectives including referral generation, renewal incentives, and reactivations.

• Identify, plan, and implement opportunities to achieve organizational objectives including but not limited to revenue goals such as VIP days, workshops, etc.

• Organize monthly/quarterly/annual strategic content topics for executive career advisory and weekly program training sessions in collaboration with the CEO and team - including scheduling master coach trainers and resources.

• Communicate trends in client feedback, quality concerns, challenges, and program experience to the CEO to collaborate on solutions and action plans for resolutions.

• Participate in strategic planning with the CEO and provide feedback and innovative insight on plan for integration into program development and client experience.

Administration/Operations

• You will take ownership of all data reporting and tracking to provide insights into program performance, attrition rates, and client progress, ensuring we meet our internal KPIs and continue delivering exceptional client experiences.

• Execute client communication including calendars, add event links, call recaps, and replays.

• Maintain an updated curriculum inside the client portal.

• Client resume review (training provided).

• Weekly client engagement posts via Voxer.

• Convert clients into advocates through your experience in relationship building with VPs, SVPs, and C-Suite level executives, leveraging impact success stories for branding and business development (references, case studies, blogs, etc.)

• Administer client surveys and debrief to create strategic plan to continually improve excellent client service.

• Create and catalog SOPs for all aspects of service delivery.

• You will collaborate with cross-functional teams to ensure the operational readiness of the business during key program launches and initiatives, taking charge of timelines, deliverables, and ensuring alignment with the CEO's strategic goals, using ClickUp as the project management tool.

• You will be responsible for the end-to-end operational management of our coaching programs, ensuring smooth execution of executive client services, processes, and program logistics.

Pre Client Programs

• Co-lead live launch sessions with the CEO.

• Facilitate a relevant topic to our prospects e.g., challenges that our current clients are facing - generally around mindset.

YOU WILL KNOW YOU ARE SUCCESSFUL IN THIS ROLE WHEN:

• Results: You bring a return on our executive client's investments by adding value and meeting/surpassing the clients’ performance goals as measured by their timely results, retention, renewal, and NPS scores.

• Satisfaction: You deliver an outstanding client experience by fostering a strong client relationship and delivering a professional, seamless service delivery, as measured by their referrals.

• Excellence: You create an environment of support and excellence in the program by fostering enhanced and continuous learning, up-leveling your skills, and supporting the advancement of the coaching program as a whole.

ABOUT STELLA ODOGWU

Founded in 2017, INTELLE Coaching Solutions is the premier career and leadership training service for individuals and organizations helping to propel women to achieve their biggest career and life goals.

Led by Founder Stella Odogwu, we offer personalized career strategies and action plans to empower women so they can increase their impact, income, and quality of life. We help teams at multimillion-dollar corporations and ambitious women create wildly successful, passion-filled corporate careers through individual and corporate coaching and speaking engagements. Learn more about the Fortune 500 companies we serve HERE.

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