What are the responsibilities and job description for the Network Engineer position at Intellect Solutions?
Security Clearance - TOP SECRET / SCI clearance
Principal Accountabilities :
- Work closely with both government and contractor staff to meticulously document the current USSS infrastructure with documentation to include device configurations, routing specifications, protocol distributions, and procedural checklists.
- Provide comprehensive network technical support, assist with specific network-related tasks and carry out regular maintenance operations to ensure optimal network functionality and security
- Participate in planning, implementing, and managing network IT refresh and modernization activities, in routine engineering meetings with network peers, cybersecurity, servers support, desktops support, government customers, and vendors.
- Develop and maintain standard operating procedures and other technical documentation, which requires government review and approval.
- Provide high-level (tier-3 or tier-4) technical support to address and resolve complex network, system, or end-user related issues, provide after-hours support too.
- Provide daily operational support, maintain a log of all issues and resolutions in the USSS ticketing system
- Produce after-action reports following significant troubleshooting efforts
- Support and maintain the innovation lab and schedule and conduct new deployments
- Schedule and conduct CONUS / OCONUS / MAN / LAN-wide refreshes and evaluate replacement technologies and provide feedback for refresh as well as configure and test new or replacement gear
- Coordinate schedules with Government counterparts for shipping of gear and for testing and turn-up.
- Enhance network services and support capabilities by maintaining high network uptime to support uninterrupted Secret Service operations
- Deliver technical expertise in network-related projects, including upgrades and integrations ensuring alignment with organization strategic goals.
- Design secure and maintain robust network systems that support the agency's core missions of protection and investigation.
- Provide weekend support for tasks such as cutovers and system maintenances when deemed necessary.
Experience, Skills and Knowledge / Requirements :
Place of Performance : USSS Headquarters and occasionally at other USSS facilities located within the Washington D.C. Metro area.
