Junior Technician

IntellecTechs is seeking a Junior Technician to join our growing team.

Key Responsibilities:

• Provide daily onsite support to clients on a rotational basis.
• Troubleshoot IT issues and provide Tier 1-3 support through phone, remote, or onsite assistance.
• Manage, set up, administer, and troubleshoot software, hardware, and network infrastructure, including Windows 10/11, Windows Server, Office365 (Exchange/Teams), and mobile device configurations.
• Create and maintain network documentation (network assessments, customer information stores, maintenance plans, etc.).
• Develop hardware/system operations plans and contribute to disaster recovery and security strategies.
• Write clear technical documentation for systems and applications.
• Prioritize and manage customer requests through internal ticketing systems.
• Recommend and implement IT service improvements to enhance customer experience.
• Serve as a backup to the Managed IT Director and interface with customer POCs to resolve service issues and prioritize work.
• Occasional evening and weekend work in the Washington DC Metro area.
• Install, set up, and support systems for growth and new projects.
• Collaborate with the team and provide accurate technical feedback to developers and business owners to resolve complex issues.
• Implement solutions for scalability and performance improvements.

Required Skills & Experience:

• Technical support experience (24x7 coverage required).
• BS/MS in a technical field or equivalent work experience.
• Active or eligibility for Federal Security Clearance.
• 5 years in a Systems or Network Engineer role.
• Microsoft Certifications in Office365 / Azure (preferred).
• Proficiency with Linux, Windows 10/11, MacOS, Windows Server.
• Familiarity with iOS/Android, Office 365 Admin Center, Azure AD, Exchange Online, Microsoft Teams, SharePoint.
• Experience with PowerShell, Azure CLI, MDM/Intune, Windows Group Policy, Azure Conditional Access.
• Understanding of Multi-Factor Authentication (MFA), PKI, and credential identification (YubiKey, Smartcard, USB Token).
• Experience with Remote Management Systems (Kaseya, ConnectWise).
• Experience with WAN, VPN, firewalls/routers, VMware, XenServer, Hyper-V virtualization.
• Demonstrated ability to perform complex technical tasks and analyses independently or within a team.
• Strong communication skills, both written and verbal.
• Must be able to lift up to 50 lbs.

Additional Qualifications:

• Excellent problem-solving skills, especially under pressure.
• Ability to adapt quickly to new tasks and technologies.
• Strong team player with an independent work ethic.

If you're a proactive, detail-oriented problem solver who thrives in a fast-paced environment, we want to hear from you!