What are the responsibilities and job description for the MES Plant Services position at Intellectt Inc?
Job description
1.Technical Support:
- Provide first-level and second-level technical support for MES applications, addressing user inquiries and issues promptly.
- Troubleshoot and resolve MES-related software and hardware issues, coordinating with vendors when necessary.
2.System Monitoring and Maintenance:
- Monitor system performance and availability, ensuring that MES applications operate efficiently.
- Perform regular maintenance tasks, including system updates, backups, and patch management, in accordance with established protocols.
3.User Access Management:
- Manage user accounts and permissions, ensuring proper access levels are granted based on roles and responsibilities.
- Conduct periodic reviews of user access and maintain security compliance in accordance with company policies.
4.Training and Documentation:
- Assist in the development and delivery of training programs for end-users on MES functionalities and troubleshooting techniques.
- Create and maintain comprehensive documentation, including user manuals, technical specifications, and troubleshooting guides.
Experience:
- 10 years of experience in IT support, specifically within MES or manufacturing environments in the pharmaceutical or biotech industries.
- Familiarity with MES software solutions (e.g., Siemens, Rockwell, Schneider Electric) and integration with ERP systems.
Technical Skills:
- Proficiency in troubleshooting software and hardware issues; experience with database management (e.g., SQL).
- Knowledge of networking principles and system administration.
Soft Skills:
- Strong analytical and problem-solving skills.
- Excellent communication skills, with the ability to convey technical concepts to non-technical users.
- Strong interpersonal skills and the ability to work effectively in a collaborative team environment.
