What are the responsibilities and job description for the Senior Help Desk Technician position at Intellectt Inc?
Role: Senior Help Desk Technician(Automobile industry)
Location: Southfield, MI
Duration: 6-12 months
Job Description:
• Lead and manage the Service Desk in Michigan, ensuring efficient handling of the Desktop Support services queue.
• Oversee and manage computer inventory and supplies.
• Triage, prioritize, and remedy end-user computer issues.
• Work on projects in a results-oriented environment.
• Open Service Desk tickets and dispatch to the appropriate queue when unable to resolve issues.
• Create and review new process workflow documentation for publication in the company knowledge base.
• Train and mentor junior team members, fostering a collaborative and high-performing team environment.
• Collaborate with SME from other towers and ServiceDesk team across.
