What are the responsibilities and job description for the Technical Support Consultants position at Intellectt Inc?
Role : Technical Support Consultants
Location: Cincinnati, OH/Norwich, NY/Grand Rapids, MI/Clearwater. FL/ Bohemia, NY/Vandalia, OH/Dayton, OH/Pompano Beach. FL/Lynn, MA/ West Jefferson, NC
Duration: 6 Months
L2 Technical Support – Break/Fix, Imaging, and Vendor Coordination
Responsibilities:
- Provide break/fix support for desktops, laptops, and peripherals
- Re-image devices and reinstall/configure applications as needed
- Troubleshoot Windows OS, hardware, and enterprise applications
- Coordinate with third-party vendors for escalations and hardware replacements
- Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
Requirements:
- 2-5 years of experience in L2 IT support
- Strong troubleshooting skills for hardware, software, and OS issues
- Experience in an enterprise IT environment
- Preferred certifications: CompTIA A , ITIL Foundation
