VDH IT Trainer 2

• Position is Hybrid. 1 day/ week is required in office in Richmond, VA***
  
  

The Agency has a need for a trainer with Information Technology related skills to assist the Agency, local health district employees, and sub-recipient sites within the HIV Care Services Program, Provide Enterprise.

JOB DESCRIPTION:

The contractual employee must be able to satisfactorily function with a high degree of independence and must be able to appropriately handle personal health information according to unit/division/agency policies and procedures. This position includes end user training, support, and the creation/posting of training materials to support Provide Enterprise. This position does not have a supervisory role.

The Agency is seeking a highly qualified candidate for the position of Ryan White Part B IT Trainer. This position requires an understanding of adult learning behavior. A basic knowledge of the Ryan White Part B HIV/AIDS program is essential (training will be offered if needed).

Under supervision, the incumbent will:

• Determine skill gaps and training needs in consultation with district, regional, and OIM staff.
• Communicate skill gaps and training needs within the Provide training and support team to best develop learning strategies, content, and delivery that best fits the needs of the users.
• Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.
• Create and curate training materials.
• Deliver trainings and offer follow-up support for ongoing learning.
• Provide help-desk support.
• Coach staff through troubleshooting computer hardware and software issues.
• Using deep program subject matter expertise, advise staff regarding program workflow best practices.
• Travel to deliver on-site training, as deemed necessary.
• Deliver online, web-based training on both a scheduled and as-needed basis.
• Provide office hours for impromptu training requests.
  
  

Minimum Requirements

• Education preferred: Bachelor’s degree in Education, Management Information /Systems, Communications, Business or a related field.
• Education required: Work experience in lieu of education, along with a High School Diploma or GED, can be accepted at a hiring manager’s discretion.
• Knowledge of adult learning and instructional design.
• General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more.
• Experience leading building of training materials such as videos, presentations or job aids.
• Experience troubleshooting hardware and software - hands-on or from a helpdesk.
• 4 Years of related professional experience.
• 3 years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.).
• Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversations. Asks for feedback and takes action to improve.
• Works collaboratively. Seeks out the experience of others with the aim for better results. Open minded regardless of where ideas originate. Flexible and easy to work with.
• Must be a self-starter and a team player with a positive attitude.
• Ability to coach and influence internal key stakeholders.
• Work 40 hours a week during regular business hours; adjust work hours, location, and job duties; and participate in training to meet public health business needs, including emergencies
  
  

PREFERRED QUALIFICATIONS:

• Knowledge and experience working with a local health department or Virginia Department of Health;
• Knowledge of the Ryan White HIV Part B Program;
• Experience using Provide Enterprise System is highly desired for this position;
• Excellent written and verbal communication skills and effective problem solving, analytical thinking, and organizational skills;
• Proficient computer skills including Microsoft Office applications (Excel, Access, PowerPoint, and Word);
• Strong interpersonal and communication skills (both verbal and written);
• Strong attention to detail and the ability to manage multiple projects;
• Knowledge and application of guidelines for HIPAA;
• Skill in establishing rapport and having empathy with clients.
• Ability to contribute to a team-based approach focused on patient care.
• Demonstrates problem solving, leadership, conflict management, and team-building skills to ensure a productive work environment and achievement of goals.
  
  

Occasional travel may be required; candidate must have a valid driver’s license.

Hybrid work accommodation at least one day a week in the office